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Mail App issues

Sarah_Seftel1
Level 6
Partner Accredited

Hi,

The whole mail app is still quite confusing to me...

I have a customer, he installed EV with SSL from the beginning so we're good on this point.

we run the script on the IT guy user:

$Mbx = get-mailbox "igor"
New-App -mailbox $Mbx.LegacyExchangeDN -Url `
("http://EV_server/EnterpriseVault/OfficeMailAppManifest.aspx?LegacyMbxDn=" +
$Mbx.LegacyExchangeDN)

I'ts working internally through OWA only, when opening in outlook we receive: "APP ERROR this app could not be started"

Any ideas?

 

Also, the customer has a Check Point FW, we want the Mail App to be available from OWA outside the organization, can you please help me understand what do we need to publish?

 

Thanks,

 

Sarah

 

1 REPLY 1

Pradeep-Papnai
Level 6
Employee Accredited Certified

Hi Sarah,

For external access of EV mail-app, you need to add BaseURL in new-app PowerShell, BaseURL should be publish/accessible from external network, like example below.  

$Mbx=get-mailbox "mailbox"
New-App -mailbox $Mbx.LegacyExchangeDN -Url`("http://EV_server/EnterpriseVault/OfficeMailAppManifest.aspx?LegacyMbxDn="+$Mbx.LegacyExchangeDN+"&BaseURL=https://external_access_server/EnterpriseVault")

Refer "Technical Note: Setting up the Enterprise Vault Office Mail App" http://www.symantec.com/docs/DOC6294

Regards
Pradeep Papnai