Mailbox archiving working but not showing up in Outlook

Hi,

I am testing Enterprise vault in a test environment. Everything is installed and configured as per the Veritas documents. I am able to run the archiving mailbox task on the client and can see the mail using web access. Unfortunately this archiving is not reflecting in Outlook (2013) and when I click the store button on the EV add in it say could not archive with reason being unknow. I have turned off all firewalls for testing purposes.

I have seperate VMs for Exch, DC, SQL and EV servera and 2 seperate VMs for clients. I am at a complete loss here. Only guidance I have are the veritas documents as no one in my organization is familiar with installing and configuring the product. 

I would immensely appreciate any guidance on as this is a make or break situation for me in my current role.

Some additional information. The archived mails are shown as pending in outlook and only action I can do on them is cancel using the EV toolbar. Also in the Vault Information option of outlook add-in, under testing connection failed HTTP is shown but pointing to http://exchangeserver/enterprisevault instead of the EV server.

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Re: Mailbox archiving working but not showing up in Outlook

The problem is solved. The require SSL box had to be unticked in IIS manager and the server is now connecting. 

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23 Replies

Re: Mailbox archiving working but not showing up in Outlook

Some additional information. The archived mails are shown as pending in outlook and only action I can do on them is cancel using the EV toolbar.

Re: Mailbox archiving working but not showing up in Outlook

Can you post the results of this sql? 

USE EnterpriseVaultDirectory

SELECT DefaultWebAppURL FROM SiteEntry

 

If it is not /EnterpriseVault you can run this to update it:

UPDATE SiteEntry SET DefaultWebAppURL = "/EnterpriseVault"

Then run a synch and you should be good to go.

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Re: Mailbox archiving working but not showing up in Outlook

HEllo Mustafa,

Items show as pending, due to the backup of the Vault Store Partition not being done. Explaining how you need to do it is a bit lengthy, so check KB site for articles about backup (HERE).

In short. On your Vault Store partition, check the backup tab. If it says 'use archive attribute', set backup mode on vault store, remove archive attribute from archived files in partition (attrib -a *.* /s or something), clear backup mode. If using triggerfile, set backup mode, put triggerfile in root of VSP, clear backup mode. For both, you should see now the icon changing in Outlook to 'archived'.

 

 

Regards. Gertjan

Re: Mailbox archiving working but not showing up in Outlook

Hi Tony. Thanks for your suggestion. The result is below and seems to be configured correctly. I have googled, read Veritas documents, and tried everything but no go. In the client web access the mails are there in the archive but outlook keeps on showing as pending.

 

<https>/EnterpriseVault

Re: Mailbox archiving working but not showing up in Outlook

Hi Gertjan,

Thanks for your help. I have tried what you have suggested but still shows as pending. The archiving and sync is fine from the EV sever side but client outlook does not allow manual archiving giving unknow reason.

 

Regards

Mustafa 

Re: Mailbox archiving working but not showing up in Outlook

Hello Mustafa,

Troubleshooting this from remote is a challenge :-).

Is the setting for backup archivebit or triggerfile? If triggerfile, look to where the partition is (on the general tab). In that location, create a file called IgnoreArchiveBitTrigger.txt. Set backup mode on the Vault Store, then clear it. Wait a bit, then check again in Outlook.

In your Vault Store Partition properties, tab Backup, does it show at the bottom something about Items secured in last scan? OR does it show a count in Unsecured items found in last scan.

If that all is ok, then on the client pc, where Outlook and the EV client are installed, follow THIS document to generate a logfile on the client. That hopefully shows what is not going ok.

Regards. Gertjan

Re: Mailbox archiving working but not showing up in Outlook

So that looks like you have set EV up to use https.  Did you do that intentionally?

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Re: Mailbox archiving working but not showing up in Outlook

Hi Tony,

I can change this as it is a test environment. Please do let me know what exactly to be changed. I have not installed a SSL certificate, is that the problem here?

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Re: Mailbox archiving working but not showing up in Outlook

HI Gertjan,

You are absolutely right that troubleshooting this remotely is a challenge since there are many variables you are not able to see and access. I really appreciate you helping me out on this.  I am not using the trigger file options and am using archive attribute option. It is showing all times in the unsecured items section.

I have not installed a SSL certificate. Will this be causing outlook not to connect to the EV server because outlook and virtual vault cache sync says "Not connected to Enterprise Vault Server".

I can see the items in the EV web access search for the client but not in the outlook. The sync is successful in EV Console but outlook acts if not connected to the server other than the archived items going into pending state. Logicall I believe since the archiving is happening from the server then the manual options from outlook and the status of the emails should be updated. But does not seem to be the case.

 

EDIT: The archive status is now fine. Just the "There is no connection to EV server message is there". Could this be a certificate issue?

 

Regards

Mustafa Ahmed 

 

Re: Mailbox archiving working but not showing up in Outlook

Hello Mustafa,

We'll do our best.

Do I understand correct that you no longer have items in 'Pending Archiving' after using that triggerfile?

Do I understand that the issue now is that when you archive manually the items stays in pending archiving?

Reason for the items to stay in pending is due to items awaiting backup.

Regards. Gertjan

Re: Mailbox archiving working but not showing up in Outlook

Hi Gertjan,

I no longer have pending items because I used the remove archive attributes option but did not use trigger file.

When I archive or try to restore items manually from user outlook it does not happen and I get the attached error.

Outlook basically says cannot connect to EV server. Could that be use to SSL certificate not being installed?

Thank you very much for your help with the pending status issue. Half of my problem is resolved due to it.

Edit: Also this error.

Regards

Mustafa

 

Re: Mailbox archiving working but not showing up in Outlook

Make sure the Web Access application is set to use TCP Port 80.

Then you can run the SQL I posted earlier to change the URL.

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Re: Mailbox archiving working but not showing up in Outlook

Hello Mustafa,

If Tony's recommendation does not work/assit in resolving the issue, then I suggest you do a trace on the Outlook client. See THIS KB on how to do that. After setting it, you need to restart Outlook. after you restarted, perform 1 of the failing actions.

As soon as it fails, use the steps to open the client trace window again, save the logfile somehere.

close Outlook, move the logfile somehwere else. Start Outlook do the 2nd action that fails, same procedure.

Examine the logfiles for errors. You should be able to see where you started the manual archiving, right before the popup window shows. somewhere there might be an (obvious) error, which can assist in resolving it.

As check, do you see events on the EV server indicating issues?

Regards. Gertjan

Re: Mailbox archiving working but not showing up in Outlook

Hi Gertjan/Tony,

I tried Tony's suggestion but still the same. Below is the log result. It says not able to connect to the server usin the URL. I am able to access the url using httpusing the web browser. The server is pinging from the client as well but strangely does not connect. There is clearly a connection between the server and client otherwise archiving and mailbox sync would not happen even from the EV server. 

Another thing I notice is the URL http://exchsrv01.gasos.ae/enterprisevault which is my exchange server. Should it be pointing to this? And also I did not make any changes to IIS when I shifted to HTTP from HTTPS.

Any more suggestions will be greatly appreciated. I understand its difficult to diagnose without being hands on.

23/05/2019 08:35:04.738[2468][H]: HDR: Could not contact the EV web server (http://evtestsite.gasos.ae/EnterpriseVault) directly
23/05/2019 08:35:04.740[2468][H]: HDR: Trying the Alternative Web Application URL (http://evtestsite.gasos.ae/EnterpriseVault)
23/05/2019 08:35:04.751[2468][H]: HDR: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevaultproxy)
23/05/2019 08:35:04.768[2468][H]: HDR: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevault)
23/05/2019 08:35:04.771[5872][H]: Could not contact the EV web server (http://evtestsite.gasos.ae/EnterpriseVault) directly
23/05/2019 08:35:04.858[2468][H]: HDR: Failed to contact the EV web server using any of the available URLs
23/05/2019 08:35:04.860[2468][H]: HDRSmiley FrustratedYNC: EnterpriseVault is inaccessible.
23/05/2019 08:35:04.861[2468][H]: HDRSmiley FrustratedYNC: Could not connect to EV
23/05/2019 08:35:04.863[2468][H]: HDRSmiley FrustratedCHED: Checking for broken VV nodes in profile
23/05/2019 08:35:04.865[2468][H]: HDRSmiley FrustratedCHED: Removed broken VV node count: 0
23/05/2019 08:35:04.866[2468][H]: HDRSmiley FrustratedCHED: Re-added VV node count: 0
23/05/2019 08:35:04.866[2468][H]: HDRSmiley FrustratedCHED: LastSyncTime:23/05/2019 08:28:01.000 (132030736810000000)
23/05/2019 08:35:04.867[2468][H]: HDRSmiley FrustratedCHED: NextSyncTime:23/05/2019 13:47:16.000 (132030928360000000)
23/05/2019 08:35:04.868[2468][H]: HDRSmiley FrustratedCHED: Seconds to next sync:18731
23/05/2019 08:35:04.869[5872][H]: Trying the Alternative Web Application URL (http://evtestsite.gasos.ae/EnterpriseVault)
23/05/2019 08:35:04.881[5872][H]: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevaultproxy)
23/05/2019 08:35:04.893[5872][H]: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevault)
23/05/2019 08:35:04.906[5872][H]: Failed to contact the EV web server using any of the available URLs
23/05/2019 08:35:25.659[4348][H]:
23/05/2019 08:35:30.317[6928][H]: User initiated manual archive action
23/05/2019 08:35:33.305[6928][H]: Could not contact the EV web server (http://evtestsite.gasos.ae/EnterpriseVault) directly
23/05/2019 08:35:33.307[6928][H]: Trying the Alternative Web Application URL (http://evtestsite.gasos.ae/EnterpriseVault)
23/05/2019 08:35:33.313[6928][H]: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevaultproxy)
23/05/2019 08:35:33.334[6928][H]: Trying the RPC over HTTP settings based URL (http://exchsrv01.gasos.ae/enterprisevault)
23/05/2019 08:35:33.339[6928][H]: Failed to contact the EV web server using any of the available URLs
23/05/2019 08:35:33.408[9928][H]: Connect failed: 0x80070005

 

Regards

Mustafa

Re: Mailbox archiving working but not showing up in Outlook

You should not be trying to connect to  http://exchsrv01.gasos.ae/enterprisevault , it should be connecting to http://evtestsite.gasos.ae/EnterpriseVault. if that is the url of your EV server.

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Re: Mailbox archiving working but not showing up in Outlook

Hi Tony, I did not configure this URL anywhere while installing of configuring and am not sure why it is there. Do you have any suggestion where I should be looking to change this from exchange URL to EV server URL?

Re: Mailbox archiving working but not showing up in Outlook

You should be able to run this SQL:

USE EnterpriseVaultDirectory

UPDATE SiteEntry SET DefaultWebAppURL = "/EnterpriseVault"

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Re: Mailbox archiving working but not showing up in Outlook

Hi Tony

I had already run this SQL before taking the log. I believe the URL should be to ev server with Https or http and really don't understand why it's to exchange server.

Re: Mailbox archiving working but not showing up in Outlook

I posted how it appears in my lab.  Honestly, you might want to uninstall, delete the database, and start again.  The fact it is trying to connect to your Exchange server is very strange.

If it were me, I would start afresh and make sure I follow the install guide to the letter.

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