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Mailbox permission not descending to archive - Outlook 2010

JoWiDa
Level 3

We discovered an issue where updated permission on a hidden Exchange 2007 mailbox did not show correctly with an Outlook 2010 client. Permissions were changed using Exchange Management console (grant full access) and waited one day for provisioning and synchronization tasks to complete. EV permission browser showed the updated permission was correctly applied to the mailbox. However the user was not able to search the archive with the EV client tools in Outlook 2010 until after the "resetEVclient.exe" tool was run.

Note that both the "ExcludeDisabledADAccounts" and "ProcessHiddenMailboxes" registry values are both correctly configured to include hidden/disabled mailboxes and accounts.

Anyone have any advice for delegating access to hidden mailbox archives? We have EV 10.0

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

to be honest would need to see some details of how they were trying to access items (through shortcuts? using Archive Explorer etc?) and maybe some logging on the client and the server to see exactly what was happening.

For retrieving and permissions and viewing the web browser etc, a resetevclient.exe shouldn't actually fix anything, the only thing it might have done was cleared some cached pages that the client had, and a full refresh on AE may have made it work

https://www.linkedin.com/in/alex-allen-turl-07370146

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1 REPLY 1

JesusWept3
Level 6
Partner Accredited Certified

to be honest would need to see some details of how they were trying to access items (through shortcuts? using Archive Explorer etc?) and maybe some logging on the client and the server to see exactly what was happening.

For retrieving and permissions and viewing the web browser etc, a resetevclient.exe shouldn't actually fix anything, the only thing it might have done was cleared some cached pages that the client had, and a full refresh on AE may have made it work

https://www.linkedin.com/in/alex-allen-turl-07370146