Mailbox - provisions ok but won't show as enabled/disabled

[bobby_hilliard]

(ev 2007 sp2 - exch2k3 sp2)

I had a mailbox that I think was disabled PRIOR to the EV implementation. Yesterday, when I checked, it was showing as NEW. The account had been set to be hidden from the address book.

When I go to try and include it on a manual run, it doesn't show up. Nor will it now show up on either enabled, disabled, or new lists. I changed the account to show in the address book. No change. I enabled in AD. No change.

Ran a provisioning run, with detailed report, and the mailbox shows just fine. There is also an archive created yesterday when I enabled. 

I can't seem to get my arms wrapped around this one. I peeked in the database at the mailbox table, and sure enough, it's in there. 

Any insight would be appreciated.

[bobby_hilliard]

when it was showing as new, i was able to enable it just fine. it was after this that it "disappeared" from sight... 

[Wayne_Humphrey]

OK,

What is the status of the mailbox and account now?
Disabled and Not hidden from the GAL?

You could try and delete it from the ExchangeMailboxEntry table, run a synchronize and see if that resolves your issue. (this is assuming the mailbox is not hidden and not disabled)

--wayne

[bobby_hilliard]

currently, it's NOT hidden and ENABLED. Tried running synch after enabling/unhiding...didn't show. a little "nervous" about deleting table entries... 

[Wayne_Humphrey]

you can safely remove the entry in the ExchnageMailboxEntry table.  The Sync repopulates it.  I often have to blat entire ExchnageMailboxEntry as after years it contains old legacy data.

All you need to do is remove the one user in question :)

[bobby_hilliard · Accepted solution]

if you see my other post this morning, i found something on symantec saying the exact same thing for a different issue.

thanks for the insight.

[MichelZ]

Symantec support is actually an answering machine which always gives the same answer ;) ;)

[bobby_hilliard]

did the trick.
Thanks for the point. 

[MichelZ]

Just if someone wonders, here's the description: http://seer.entsupport.symantec.com/docs/290576.htm