Mails pending archiving EV2007

[muijsenbergq]

Hello,

What could be the reason for the fact that when i want to store emails in EV, they stay  "pending" for 1 day before the items change into EV shortcuts.
I know it can have something to do with they way the backups work but can someone explain how this works and where a can change relevant settings?

Thanks a lot!

[TonySterling]

On the properities of the Vault Store your safety copy strategy is set to After backup.

This means they stay pending until you backups run and remove the archive bit of the dvs files.

If you set this to Immediately after archive they won't sit pending until backup, but there is a risk associated with this.

When does your archive process run in relation to your backup?

[MichelZ · Accepted solution]

Hi there

To additionally elaborate on Tony's post:

Safety copies ensure that at no time there is an item in the archive which is not backed up.
This ensures the following example:

- E-Mail gets into users mailbox
- User archives the e-mail immediately, manually
- Your EV Server somehow gets blown away

Without safety copies, your e-mail would be gone, because you probably do not backup your exchange server every few minutes, and the item was archived away to the Enterprise Vault server, and then was replaced by an Enterprise Vault placeholder.

With safety copies enabled, your e-mail would still be in Exchange in it's full length version, and can still be accessed.

This concoludes to the following:
- Have your Backup process run AFTER your archiving schedule, this ensures that users won't see the "pending" icon, which indicates that backup was not yet completed on this archived element.

For additional info, have a look at the Backup Whitepaper:
https://www-secure.symantec.com/connect/articles/enterprise-vault-best-practiceev-backups

Cheers
Michel

[TonySterling]

Thanks Michel, that was the risk I was referring to but was in a bit of a rush.  :)

[muijsenbergq]

thnx both for the explanation!

[MichelZ]

You're welcome.

If you think this answer is good enough for you, would you mind marking one of our posts as a solution?
On one side, this give us some reward points, but more important, other user's will know that there is an answer available.

Cheers
Michel