02-18-2015 07:00 AM
Hello,
I have a customer that upgrade Enterprise Vault server from Ev10 to Ev11 sp1 (Windows 2008R2)
after I upgrade the Ev server all of the client get a error:
Could not process the selected items, reason: an internal error occurred on the web server, CreateObject AA0:424”
i also working with article :http://www.symantec.com/business/support/index?page=content&id=TECH161997
but it`s not resolve the problem.
please advice me.
Ronen
02-18-2015 08:25 AM
Hi Ronen,
Did you look at this technote?
Error when retrieving an archived item in Outlook after migrating the EV server to Windows Server 2008 R2
http://www.symantec.com/docs/TECH175477
Solution
Enable 32-bit mode on the EnterpriseVaultAppPool application pool.
Additionally, ensure the permissions on the Enterprise Vault directory for the Users group allow the following rights: Read & Execute, List folder contents, Read.
02-18-2015 11:06 AM
Hello,
I`m also see the technote
The technote not relevent to version 11.
Ronen
02-18-2015 02:58 PM
While the article does not appear to reference EV 11 directly, this could still be related. I would recommend checking EnterpriseVaultAppPool advanced settings per the article. Changing this value (Enable 32-but applications) should not break anything.
When they upgraded from 10 to 11, did they move to new hardware or a new OS?
If you go through the article and the problem continues, even after a reboot, it may be an issue with the EnterpriseVaultAppPool itself and it may be necessary to have it recreated.
I hope this helps.
Chris
02-19-2015 12:17 AM
hi
please see my answer,
the value of EnterpriseVaultAppPool is :Enable 32 Application-True
I don`t move to new os or hardware
How Can I Recrated EnterpriseVaultAppPool ?
Ronen