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Manual archive & restoring fails

Ronen_Tzimbel
Level 6
Partner Accredited

Hello,

I have a customer that upgrade Enterprise Vault server from Ev10 to Ev11 sp1 (Windows 2008R2)

after I upgrade the Ev server all of the client get a error:

Could not process the selected items, reason: an internal error occurred on the web server, CreateObject AA0:424”

i also working with article :http://www.symantec.com/business/support/index?page=content&id=TECH161997

but it`s not resolve the problem.

please advice me.

Ronen

 

 

4 REPLIES 4

GabeV
Level 6
Employee Accredited

Hi Ronen,

Did you look at this technote?

Error when retrieving an archived item in Outlook after migrating the EV server to Windows Server 2008 R2
http://www.symantec.com/docs/TECH175477

Solution

Enable 32-bit mode on the EnterpriseVaultAppPool application pool.

  1.     Open Internet Information Services Manager.
  2.     Expand the server and open the Application Pools container.
  3.     Right-click on EnterpriseVaultAppPool and choose Advanced Settings.
  4.     Change the value for Enable 32-bit applications to True.

Additionally, ensure the permissions on the Enterprise Vault directory for the Users group allow the following rights: Read & Execute, List folder contents, Read.

Ronen_Tzimbel
Level 6
Partner Accredited

Hello,

I`m also see the technote

The technote not relevent to version 11.

Ronen

 

 

Chris_Warren
Level 5
Employee Accredited Certified

While the article does not appear to reference EV 11 directly, this could still be related. I would recommend checking EnterpriseVaultAppPool advanced settings per the article. Changing this value (Enable 32-but applications) should not break anything.

When they upgraded from 10 to 11, did they move to new hardware or a new OS?

If you go through the article and the problem continues, even after a reboot, it may be an issue with the EnterpriseVaultAppPool itself and it may be necessary to have it recreated.

I hope this helps.

Chris

Ronen_Tzimbel
Level 6
Partner Accredited

hi

please see my answer,

the value of  EnterpriseVaultAppPool  is :Enable 32 Application-True

I don`t move to new os or hardware

How Can I Recrated EnterpriseVaultAppPool ?

Ronen