I have a customer that upgrade Enterprise Vault server from Ev10 to Ev11 sp1 (Windows 2008R2)
after I upgrade the Ev server all of the client get a error:
Could not process the selected items, reason: an internal error occurred on the web server, CreateObject AA0:424”
i also working with article :http://www.symantec.com/business/support/index?page=content&id=TECH161997
but it`s not resolve the problem.
please advice me.
Did you look at this technote?
Error when retrieving an archived item in Outlook after migrating the EV server to Windows Server 2008 R2
Enable 32-bit mode on the EnterpriseVaultAppPool application pool.
Additionally, ensure the permissions on the Enterprise Vault directory for the Users group allow the following rights: Read & Execute, List folder contents, Read.
While the article does not appear to reference EV 11 directly, this could still be related. I would recommend checking EnterpriseVaultAppPool advanced settings per the article. Changing this value (Enable 32-but applications) should not break anything.
When they upgraded from 10 to 11, did they move to new hardware or a new OS?
If you go through the article and the problem continues, even after a reboot, it may be an issue with the EnterpriseVaultAppPool itself and it may be necessary to have it recreated.
I hope this helps.
please see my answer,
the value of EnterpriseVaultAppPool is :Enable 32 Application-True
I don`t move to new os or hardware
How Can I Recrated EnterpriseVaultAppPool ?