Yesterday, we want to test out push the agent through manage engine, we tested 3 user and 1 of the user have this issue, some of EV add-in button is missing.
what i have done is,
i already use the resetEVclient.exe , i already uninstall and reinstall the EV add-in , and i aready restart a few time.
this is yesterday log for that machine.
Thanks in advance!
are you sure all the users you tested have the same desktop policy? double check that the one with the issue is still enabled in EV then try zapping the user and then re-enabling. that's probably the quickest thing to do.
thank you for your quick respond,
For the policy, we set all user having same policy. and already synchronize the mailbox many times.
to prove, we push to 3 user , 2 of 3 user got all the add-in button. only this machine some of the add-in button is missing.
and i already re-enabling back the mailbox for archive for that user. any other steps ?
zap details can be found here:
check and make sure that all their hidden mesages are the same for all three users.
EVPM [-e Exchange Server name ] [-m EV service mailbox] [-f c:\path to zap file\zap.ini]
Since it looks like, even though RPCOverHTTP is enabled, and RPCOVERHTTPRESTRICTIONS = 0 (None), I would see if this follows the user. If you setup a new profile on another machine (perhaps one of the machines where it worked for another user), do you still see this issue?
Hope this helps.