06-28-2012 07:56 PM
Yesterday, we want to test out push the agent through manage engine, we tested 3 user and 1 of the user have this issue, some of EV add-in button is missing.
what i have done is,
i already use the resetEVclient.exe , i already uninstall and reinstall the EV add-in , and i aready restart a few time.
this is yesterday log for that machine.
Thanks in advance!
06-28-2012 08:10 PM
are you sure all the users you tested have the same desktop policy? double check that the one with the issue is still enabled in EV then try zapping the user and then re-enabling. that's probably the quickest thing to do.
06-28-2012 08:21 PM
thank you for your quick respond,
For the policy, we set all user having same policy. and already synchronize the mailbox many times.
to prove, we push to 3 user , 2 of 3 user got all the add-in button. only this machine some of the add-in button is missing.
and i already re-enabling back the mailbox for archive for that user. any other steps ?
06-28-2012 09:21 PM
try zapping. instructions are in Utilities.pdf that comes with your EV install binaries.
06-29-2012 02:18 AM
Forgive me but can you provide me the details about this zapping .
06-29-2012 03:19 AM
zap details can be found here:
check and make sure that all their hidden mesages are the same for all three users.
06-29-2012 03:35 AM
It is *like* you have got RPC/HTTP restrictions turned on .. but looking at your desktop information, that doesn't appear to be the case.
06-29-2012 07:47 AM
EVPM [-e Exchange Server name ] [-m EV service mailbox] [-f c:\path to zap file\zap.ini]
07-10-2012 03:29 PM
Since it looks like, even though RPCOverHTTP is enabled, and RPCOVERHTTPRESTRICTIONS = 0 (None), I would see if this follows the user. If you setup a new profile on another machine (perhaps one of the machines where it worked for another user), do you still see this issue?
Hope this helps.
09-24-2012 11:15 AM
Was this issue eventually resolved? If so can the original poster please mark one of the posts as the solution. If more help is needed, please ask.