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Missing Index Items

EVRocks
Level 5

I wonder if anyone has a fix for missing index items on EV 10 SP4 archiving email and files, having just one EV server.

When I run Verify on the indexes I get a small list of mailboxes and File System that have missing items. The Verify process gets completed with warning and unsuccessful and looking at the subtask and the log file it shows that most tests completed successfully except verifying indexed items with the following errors and reasons:

 

27/01/2014 14:39:31 Verifying Indexed items

SeqNo SSID Attach ID URL Reason
112925 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201 N/A http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65... No index entry for this document

 

No failed indexes comes up and I could not find any articles for this.

 

Thank you ALL.

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

Well, it gives you the URL right there yeah?

http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem

So from this you can see the Vault ID: 173225416F8C73B41ADE8C0254DCDB65F1110000evault

Copy that ID, open the Vault Admin Console and hold CTRL-SHIFT and right click "Archives" and select the "Find Archive Or Folder By Id" , paste the ID in there, and it should tell you what Archive it belongs to, and what folder it might be located in.

Then, you can find the archive in the Vault Admin Console, give yourself Read access to the Archive.
Then click the URL, the item will then open in Outlook and you can see the email or the file that it actually is.

You could also go to 
http://evault/EnterpriseVault/Search.asp?advanced

Ensure that Search Attachments is checked.
Select the Archive you just gave yourself permissions to
Then in the "Other Attribute" field, add the word "ssid" and in the Value field paste in 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201
 

Hit search and you should see the item returned there as well

 

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

6 REPLIES 6

JesusWept3
Level 6
Partner Accredited Certified

And if you open the item what is it?
The reason very well could be that it could not be Converted in to either HTML or Text
if it can't be converted, it can't be fully indexed, and thats when you get Missing Content from the index
As opposed to missing items itself, which means nothing of the email or file could be indexed.

So lets say you have a a file that exists in the do not convert extensions list, like a JPG
the JPG cannot be converted to text or html, but the metadata is still indexed, size, filename etc
But when indexing comes across it, it will mark that as content missing, because the metadata is not content etc

Typically its just a warning that you can safely ignore.
You might also see this on some PDF's that only contain images, you might see this when you have embedded images in emails etc, or just absolutely super massive Text files or Word documents that normally should be able to convert but their size causes issues and EV skips past it for stabilities sake

https://www.linkedin.com/in/alex-allen-turl-07370146

EVRocks
Level 5

that is most likley the case thank you for the well explaination.

But how can I locate the item so that I can open it. the log gives me the VaultID and SavesetID.

JesusWept3
Level 6
Partner Accredited Certified

Well, it gives you the URL right there yeah?

http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem

So from this you can see the Vault ID: 173225416F8C73B41ADE8C0254DCDB65F1110000evault

Copy that ID, open the Vault Admin Console and hold CTRL-SHIFT and right click "Archives" and select the "Find Archive Or Folder By Id" , paste the ID in there, and it should tell you what Archive it belongs to, and what folder it might be located in.

Then, you can find the archive in the Vault Admin Console, give yourself Read access to the Archive.
Then click the URL, the item will then open in Outlook and you can see the email or the file that it actually is.

You could also go to 
http://evault/EnterpriseVault/Search.asp?advanced

Ensure that Search Attachments is checked.
Select the Archive you just gave yourself permissions to
Then in the "Other Attribute" field, add the word "ssid" and in the Value field paste in 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201
 

Hit search and you should see the item returned there as well

 

https://www.linkedin.com/in/alex-allen-turl-07370146

Mayday
Level 3
Employee

This may be a bit random, but are you using an HCP for your archives by any chance? If so, I saw a very similar problem with numerous missing index items, but no errors as such.

If using an HCP, you might want to take a look at this article

http://www.symantec.com/business/support/index?page=content&id=TECH196137&profileURL=https%3A%2F%2Fs...

and then have a look at the hotfix here


 

EVRocks
Level 5

Managed to locate the email. it's a an email with an Excel attachment and was able to open it and it has not got any images or anything else other than figures with some coloured.

Will the same above process applies to File System.

 

it looks like I can easly ignore these.

 

While we are on indexing. it appears to be the missing items are all on 64-bit index platform. Indexing is still mixed between 32 and 64 bit platforms.

 

Is it worth converting from 32 to 64 bit platform.

 

EVRocks
Level 5

Hi Mayday,

thanks for the article but we do not use HCP.