Missing OWA Icon Exchange 2003

[Jun1or]

Hello All,

We are running EV10. I have added another exchange 2003 server to Enterprise Vault and i can't see the EV icons in OWA. However when opening an archived email withing OWA it opens fine and Outlook also works fine.

Here are the steps i have done to Troubleshoot this;

- Run owauser.wsf on the EV server and restarted services and IIS with success

 - Installed the 2003 Extentions (EV10) and restarted IIS

- Run the Extension on OWA (front-end) Server again and retarted IIS (when typing proxycfg the new Exchange server is in the bypass list).

- I have also bypassed proxy completed on the backend server.

Any ideas?

[GertjanA]

from memory:

When adding a new server, you need to add the new server to the ExchangeServers.txt, Run the owauser.wsf, and sync the mailboxes again.

See setting up exchange archiving pdf page 169 (approximately)

[Jun1or]

I have aready ran the owauser.wsf and Synchronised the mailboxes.

[Andrew_G_]

Have you tried running the EVORT tool?

https://support.symantec.com/en_US/article.TECH126141.html

Also, are the versions of Exchange identical? If the front end and back end don't match then the extensions on the back end might be generating the wrong path for the icons which are in a different folder on the front end. The icons are always gotten from the front end.

You can use an http debugger (e.g.. fiddler) to trace out the path it's trying to load the icons from and compare working and non-working servers.

Andrew