cancel
Showing results for 
Search instead for 
Did you mean: 

Missing attachments after Email Archive

Jun1or
Level 5
Hello All

I have ran in to some problem, yesterday I setup a retention policy to archive anything older than few months and some users are now reporting the attachements in the mail is missing. When I checked this the file is replaced with EAS and the size 0kb, this hasnt happend for all attachments. The user reports these attachments are Zip and excel files. Please advise.

Many Thanks
Jun1or
1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What product are you using?  You mention EAS in your post.  This forum is for Symantec Enterprise Vault.

Regards,

View solution in original post

8 REPLIES 8

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What product are you using?  You mention EAS in your post.  This forum is for Symantec Enterprise Vault.

Regards,

JesusWept3
Level 6
Partner Accredited Certified

When items are archived the attachments will be replaced with links to the attachments if thats what the policy is set up to do
what happens if you open or restore the email? also are they looking in OWA or within Outlook?

https://www.linkedin.com/in/alex-allen-turl-07370146

JesusWept3
Level 6
Partner Accredited Certified

oh yeah and what tony said, good catch :)

https://www.linkedin.com/in/alex-allen-turl-07370146

Jun1or
Level 5
Sorry, we are using Enterprise Vault 8.0.

I have checked both OWA and Outlook and when I open the email the attachement I can download a file name @ with no associations.

Jun1or
Level 5

in error

Jun1or
Level 5

Figured out what the issue was.

JesusWept3
Level 6
Partner Accredited Certified
what was the issue?
https://www.linkedin.com/in/alex-allen-turl-07370146

GarySteffy
Not applicable
I've got a similar issue, but don't see what the resolution was. Does anyone know how to resolve?