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Move Archive 80sp4 error 41226

Hello all,

Anyone seen this error before?

Event Type: Error
Event Source: Enterprise Vault
Event Category: Move Archive Task
Event ID: 41226
Date:  9/20/2010
Time:  11:54:45 AM
User:  N/A
Computer: STORAGE SERVER (REMOVED for Security reasons)
Description:
An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached.

Item: C3FD2A2586FF4B5E9033EEB3623972B0
Archive: 14839B0D57708864C9080D514B18192141110000SITENAMEREMOVED DUE TO SECURITY
Exception: Source item saveset ID: 600000000000000~200606210838530000~0~C3FD2A2586FF4B5E9033EEB3623972B. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code: 0x80070057. Inner storage error description: The parameter is incorrect. .   at KVS.EnterpriseVault.Interop.IItem2.CopyTo(IItem DestinationItem)
   at KVS.EnterpriseVault.MoveArchiveTask.ItemProcessor.CopyItem(QueuedSourceItem sourceitem, IContentManagementAPI4 cmAPImaThread, String& srcSSID, String& destSSID).
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
 
This happens when trying to move an archive from 1 store to the other. 2 previous moves worked fine.
In the MoveArchvie.txt file, I see:
20/09/2010 12:00:04 Started Processing
20/09/2010 12:00:04 Step 1 of 5 - Copying.
20/09/2010 12:00:05 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: C3FD2A2586FF4B5E9033EEB3623972B0. Exception: Source item saveset ID: 600000000000000~200606210838530000~0~C3FD2A2586FF4B5E9033EEB3623972B. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code: 0x80070057. Inner storage error description: The parameter is incorrect. ..
20/09/2010 12:00:06 Progress Statistics: Total items: 39649. Items processed: 14204. Errors: 0.
20/09/2010 12:00:06 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: C3FD2A2586FF4B5E9033EEB3623972B0. Exception: Source item saveset ID: 600000000000000~200606210838530000~0~C3FD2A2586FF4B5E9033EEB3623972B. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code: 0x80070057. Inner storage error description: The parameter is incorrect. ..
20/09/2010 12:00:06 Move Archive task has failed with fatal error.
20/09/2010 12:00:06 Stopped Processing
 
there are 4 entries in the txt file. There is no error.txt file (yet).
Regards. Gertjan
1 Solution

Accepted Solutions
Accepted Solution!

Try this

Try this link

http://www.symantec.com/business/support/index?page=content&id=TECH136409&actp=search&viewlocale=en_US&searchid=1284978699232

or

http://www.symantec.com/business/support/index?page=content&id=TECH136405&actp=search&viewlocale=en_US&searchid=1284978699232

View solution in original post

10 Replies

Hotfix?

Could this be the issue?

http://www.symantec.com/business/support/index?page=content&id=TECH136409

When clicking on the link to the zip file I get an TomCat error:

HTTP Status 404 - //resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/136000/TECH136409/en_US/EV_8.0.4_Hotfix_-_Etrack_2017575_Custom_Properties_Error.zip


 

type Status report

message //resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/136000/TECH136409/en_US/EV_8.0.4_Hotfix_-_Etrack_2017575_Custom_Properties_Error.zip

description The requested resource (//resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/136000/TECH136409/en_US/EV_8.0.4_Hotfix_-_Etrack_2017575_Custom_Properties_Error.zip) is not available.

Regards. Gertjan
Accepted Solution!

Try this

Try this link

http://www.symantec.com/business/support/index?page=content&id=TECH136409&actp=search&viewlocale=en_US&searchid=1284978699232

or

http://www.symantec.com/business/support/index?page=content&id=TECH136405&actp=search&viewlocale=en_US&searchid=1284978699232

View solution in original post

Downloading fails.

Hello Mohawk,

Thanks for the link. The document itself, I can get, it is the downloading of the actual hotfix that fails with an error. Can you try downloading the actual fix, see if that works for you?

Regards. Gertjan

haha sorry Gertjan, i have

haha sorry Gertjan, i have the sa,e problem downlpading the zip file.

I have exactly the same Event (41226)

..and I can't download the ZIP file either!  Also, Move Status = Failed in Move Archive Status window;

I now have a closed archive on my source EV Site and a new archive open on my target site but with over 900MB missing!  

Does anyone know how I can make the closed Archive open once again on the source???

trick question..

Hello BatmanFail.

The old archives is closed, and will be accesible via virtual vault, archive explorer, searches. NEW archived items will go into the new archive. When the fix is posted again, reprocess the move. That should (!) update the new archive with the remaining items....

I hope and pray it will. Perhaps you can try a move back from the new to the old one?

 

Regards. Gertjan

Thanks Gertjan

It's looking real messy right now ;)

I'm going to try reprocessing the move after the hotfix.  The user has access to search the closed archive, but no buttons for archiving to the new one, so assume it should be OK to let the new target EV system process any other email this evening.  I guess if all else fails I can export to PST and import into the new archive.  It's not as smooth as we are made to believe :(

Support will send

I opened a support case, and the person handling will send me the hotfix.

Regards. Gertjan

Additional Issue

Another issue occurred.

Case 412-816-896

The retrieval code when fetching the item is doing an MultiByteToWide() function call to convert an ANSI character string to a wide-character (Unicode) string conversion using this duff code page value. The call to MultiByteToWide () is failing with the  "The parameter is incorrect.  [0x80070057] error" and this error is then causing the storage code to abort the retrieval operation and propagate the error back to Move Archive Task as indicated in the Move Archive report log. The offending code is in EVStgAPI/CMAPISaveset::ExtractCodepage() method.

For this archive, I am using export to pst, disable for archiving, enable for archiving, create new archive, import pst.

Regards. Gertjan

Marked post with links as solution.

Issue however not solved with hotfix. Will post back when solution for issue is available.

Regards. Gertjan