Move Archive Tool stuck on task 2 of 5

Hi,

We are using the move archive tool in 8.05 to move archives from one vault server to another in the same site.

However it will not progress past Task 2. I have checked the schedules for the destination server and also manually ran the tasks but it will not progress. Now I notice in the logs the following error:

Entered a sleep state for 30 minutes. Reason: Storage service is not running on the destination server.

I have checked and it is!?

Advice?

Thanks

13 Replies

Have a look at this thread

I have had a look at the

I have had a look at the thread you suggested but as our vault servers are in the same domain I am unsure if this the same error?

We also have archive shuttle but wanted to use the in-built tool as we found archive shuttle a slow process.

You're going to have to get a

You're going to have to get a DTrace, but to me It sounded like it maybe a name resolution issue for the EV servers
https://www.linkedin.com/in/alex-allen-turl-07370146

Dtrace

running Dtrace now. Should this be run on both servers or just the source?

Dtrace output

DTrace trace log for server: WB2-XEV-P0001.systems.private
[Opened: 2012/02/06 14:08:37]

Enabled Trace options

Id    Name                             Detail     Include Events
32  - EVMoveArchiveTask                Verbose    Yes        

-----


Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    CMMStream
    DBFramework
    DirectoryConnection
-----


Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

5 14:18:29.522  [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.RegisterStateChangedHandler} Title:MoveArchiveTaskProcessor
6 14:18:29.522  [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:MoveArchiveTaskProcessor
7 14:18:29.522  [8620] (EVMoveArchiveTask) <6192> EV-H {ManagedProcess.Run} Process starting - "C:\Program Files\Enterprise Vault\EVMoveArchiveTask.exe" -URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager58766839 -CUSTOM:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private|False|
8 14:18:29.538  [8620] (EVMoveArchiveTask) <6192> EV-L {ManagedProcess.LoadConfigurationSettings} Config Settings - debugWaitSeconds=0
9 14:18:29.585  [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://10.72.100.31:56050/e83704bf_c3df_4663_90f3_a94e04edbaf2/EVProcessManager76f6d11a_75a9_4783_b445_0c0888bfcd52
10 14:18:29.585  [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedProcess.NotifyAllPresentAndCorrect} Using Process manager URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager... Title:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
11 14:18:29.585  [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:EVMoveArchiveTask
12 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Start} Current StateSmiley Frustratedtopped
13 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-M {MoveArchiveTaskProcessor} Name:MoveArchiveTaskProcessor Current StateSmiley Frustratedtopped startOptions: ''.
14 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
15 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Running OldSmiley Frustratedtarting MySmiley Frustratedtarting
16 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
17 14:18:29.678  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Running OldSmiley Frustratedtarting My:Running
18 14:18:29.710  [8620] (EVMoveArchiveTask) <6192> EV-L {ManagedProcess.Run} Loading... State:Running Countdown:0
19 14:18:29.710  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
20 14:18:29.866  [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable()
21 14:18:29.866  [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Trying to connect to a local Directory Service
22 14:18:29.897  [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Directory Service is available
23 14:18:29.897  [8620] (EVMoveArchiveTask) <7700> EV-H {ManagedTask.MainThread} ManagedTask.MainThread() - Custom args:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private|False|
24 14:18:29.928  [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: 1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
25 14:18:29.928  [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: False
26 14:18:29.928  [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Task Id: 1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
27 14:18:29.928  [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Report Mode: False
34 14:18:30.038  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::GetInterface - RegKey UseLocalDirectory [True]
36 14:18:30.038  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
37 14:18:30.053  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
38 14:18:31.288  [8620] (EVMoveArchiveTask) <7700> EV:M DirectoryVault: Initialization: DLL_PROCESS_ATTACH received by the DirectoryVault DLL. |
39 14:18:31.288  [8620] (EVMoveArchiveTask) <7700> EV:H DirectoryVault: Initialization: DirectoryVault DLL version is: v1.2.| |
41 14:18:31.803  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
42 14:18:31.819  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
43 14:18:31.850  [8620] (EVMoveArchiveTask) <7700> EV:M AuditInterface::AuditingEnabled() called
44 14:18:31.850  [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
45 14:18:31.850  [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::CEVAudit Memory mapped area found existing
46 14:18:31.850  [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
47 14:18:31.866  [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.Run} Starting move archive task: From source archive 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private to destination archive 19D8D9A4F01BFDB48A37B05BFC78FAD4D1110000KN-EVAULT-1.
48 14:18:31.866  [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.Run} Subtask parameters - source site id: 1878D1A151442924A82166498E41EF2D41d10000WB2-XEV-P0001.systems.private Destination site id: 19C11A8A1616EAF4F821E3A451B96A7971d10000KN-EVAULT-1
49 14:18:32.569  [8620] (EVMoveArchiveTask) <7700> EV~I |Event ID: 41214 Started moving archive.|Source archive: Green, Jonathan [2008-06-04 - 2012-02-02]|Destination archive: Green, Jonathan
50 14:18:32.725  [8620] (EVMoveArchiveTask) <7700> EV-H {BaseReporter.Purge} Exception: parsing "(^MoveArchive_Green, Jonathan [2008-06-04 - 2012-02-02])([ _]?)(\d{14})(.txt$)" - [x-y] range in reverse order. Info: Diag: TypeSmiley Frustratedystem.ArgumentException ST:   at System.Text.RegularExpressions.RegexParser.ScanCharClass(Boolean caseInsensitive, Boolean scanOnly)|   at System.Text.RegularExpressions.RegexParser.ScanRegex()|   at System.Text.RegularExpressions.RegexParser.Parse(String re, RegexOptions op)|   at System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options, Boolean useCache)|   at System.Text.RegularExpressions.Regex..ctor(String pattern)|   at KVS.EnterpriseVault.Common.BaseReporter.Purge()
51 14:18:32.741  [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private
52 14:18:32.741  [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private
54 14:18:32.741  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
55 14:18:32.756  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
56 14:18:32.772  [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer caching entryid 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private:WB2-XEV-P0001.systems.private
57 14:18:32.772  [8620] (EVMoveArchiveTask) <7700> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [WB2-XEV-P0001.systems.private]  as the IP Address matched that of the local machine
58 14:18:32.803  [8620] (EVMoveArchiveTask) <7700> EV:M CStorageProxyBase::_GetStorageObject - Setting DCOM security
59 14:18:32.803  [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfDirectoryServiceIsRunning} Check if directory service is running on the computer: KN-EVAULT-1.systems.private
61 14:18:32.803  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 1]
62 14:18:32.819  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
63 14:18:34.585  [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
64 14:18:34.585  [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
66 14:18:34.585  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
67 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
68 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1 (hr=Unspecified error  [0x80004005])
69 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:M HRXEX fn trace Smiley IndifferentSource     : ..\StorageCommon\StorageProxyCommon.cpp (CStorageProxyBase::_GetStorageObject) [lines {162,180}] built Oct  6 11:28:29 2010|Description: Call error 0xc00418d4 |ref[1]: 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
70 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:M CStorageProxyBase::_GetStorageObject - Com Exception [0xC00418D4]
71 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV-H {MAInitialize.CheckIfStorageServiceIsRunning} Exception: Exception from HRESULT: 0xC00418D4 Info:Error thrown while checking the storage service for the Vault Store/archive: 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1. Exception: System.Runtime.InteropServices.COMException (0xC00418D4): Exception from HRESULT: 0xC00418D4|   at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)|   at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID). Diag:HRESULT: c00418d4 TypeSmiley Frustratedystem.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)|   at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID)
73 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
74 14:18:34.616  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
75 14:18:36.756  [8620] (EVMoveArchiveTask) <7700> EV-H {MoveArchiveTaskProcessor.ProcessSubtask} Initialization: One of the subtask exit events is set. Move archive task will exit.
76 14:18:36.772  [8620] (EVMoveArchiveTask) <7700> EV~W |Event ID: 41244 Move Archive has entered a sleep state.|Source archive: Green, Jonathan [2008-06-04 - 2012-02-02]|Destination archive: Green, Jonathan|Reason: Storage service is not running on the destination server.|Move Archive will retry this operation automatically at the end of the sleep interval.
77 14:18:36.772  [8620] (EVMoveArchiveTask) <7700> EV-L {MAGlobals.UpdateArchiveHistoryRecord} Update archive history record
79 14:18:36.772  [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
80 14:18:36.788  [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
81 14:18:36.835  [8620] (EVMoveArchiveTask) <7700> EV-L {SubTaskProcessor.TaskMain} Exception:Index (zero based) must be greater than or equal to zero and less than the size of the argument list. FormatSmiley Frustratedubtask {0} has been stopped. Reason: {2}
82 14:18:36.835  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Stop} Current State:Running
83 14:18:36.835  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.Stop} Title:MoveArchiveTaskProcessor Current State:Running
84 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
85 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-M {DirectorySync.Abandon} Is waiting? False
86 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor NewSmiley Frustratedtopped OldSmiley Frustratedtopping MySmiley Frustratedtopping
87 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New StateSmiley Frustratedtopped Quorum:True
88 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New StateSmiley Frustratedtopped OldSmiley Frustratedtopping MySmiley Frustratedtopped
90 14:18:36.850  [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New StateSmiley Frustratedtopped Quorum:True
91 14:18:36.850  [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing SimpleStore cache
92 14:18:36.850  [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing ArchiveFolders cache
93 14:18:36.850  [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing RetCategories cache
94 14:18:41.850  [8620] (EVMoveArchiveTask) <6192> EV-H {ManagedProcess.Run} Process exiting
95 14:18:41.866  [8620] (EVMoveArchiveTask) <6192> EV:M CEVAudit::Close Closing down the audit database.
96 14:18:41.866  [8620] (EVMoveArchiveTask) <6192> EV:M CEVAudit::CloseAuditDatabase Releasing memory map of audit settings
97 14:18:41.881  [8620] (EVMoveArchiveTask) <6192> EV:H DirectoryVault: Termination: DLL_PROCESS_DETACH received by the DirectoryVault DLL. |
101 14:19:51.944  [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.RegisterStateChangedHandler} Title:MoveArchiveTaskProcessor
102 14:19:51.944  [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:MoveArchiveTaskProcessor
103 14:19:51.944  [9960] (EVMoveArchiveTask) <10152> EV-H {ManagedProcess.Run} Process starting - "C:\Program Files\Enterprise Vault\EVMoveArchiveTask.exe" -URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager59884855 -CUSTOM:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private|False|
104 14:19:51.960  [9960] (EVMoveArchiveTask) <10152> EV-L {ManagedProcess.LoadConfigurationSettings} Config Settings - debugWaitSeconds=0
105 14:19:52.006  [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://10.72.100.31:56406/6800a690_f765_42c9_8023_039eef6f844d/EVProcessManager35116a8d_deac_4992_a74e_29c15037b565
106 14:19:52.006  [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedProcess.NotifyAllPresentAndCorrect} Using Process manager URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager... Title:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
107 14:19:52.006  [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:EVMoveArchiveTask
108 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Start} Current StateSmiley Frustratedtopped
109 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-M {MoveArchiveTaskProcessor} Name:MoveArchiveTaskProcessor Current StateSmiley Frustratedtopped startOptions: ''.
110 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
111 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Running OldSmiley Frustratedtarting MySmiley Frustratedtarting
112 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
113 14:19:52.022  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Running OldSmiley Frustratedtarting My:Running
114 14:19:52.053  [9960] (EVMoveArchiveTask) <10152> EV-L {ManagedProcess.Run} Loading... State:Running Countdown:0
115 14:19:52.053  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
116 14:19:52.210  [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable()
117 14:19:52.210  [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Trying to connect to a local Directory Service
118 14:19:52.241  [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Directory Service is available
119 14:19:52.256  [9960] (EVMoveArchiveTask) <3472> EV-H {ManagedTask.MainThread} ManagedTask.MainThread() - Custom args:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private|False|
120 14:19:52.272  [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: 1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
121 14:19:52.272  [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: False
122 14:19:52.272  [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Task Id: 1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
123 14:19:52.272  [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Report Mode: False
130 14:19:52.397  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::GetInterface - RegKey UseLocalDirectory [True]
132 14:19:52.397  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
133 14:19:52.397  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
134 14:19:52.428  [9960] (EVMoveArchiveTask) <3472> EV:M DirectoryVault: Initialization: DLL_PROCESS_ATTACH received by the DirectoryVault DLL. |
135 14:19:52.428  [9960] (EVMoveArchiveTask) <3472> EV:H DirectoryVault: Initialization: DirectoryVault DLL version is: v1.2.| |
137 14:19:52.960  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
138 14:19:52.991  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
139 14:19:53.022  [9960] (EVMoveArchiveTask) <3472> EV:M AuditInterface::AuditingEnabled() called
140 14:19:53.022  [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
141 14:19:53.022  [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::CEVAudit Memory mapped area found existing
142 14:19:53.022  [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
143 14:19:53.053  [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.Run} Starting move archive task: From source archive 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private to destination archive 11C7D5FFF108BCE48A6A2B7A79C9FF0B81110000KN-EVAULT-1.
144 14:19:53.053  [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.Run} Subtask parameters - source site id: 1878D1A151442924A82166498E41EF2D41d10000WB2-XEV-P0001.systems.private Destination site id: 19C11A8A1616EAF4F821E3A451B96A7971d10000KN-EVAULT-1
145 14:19:53.678  [9960] (EVMoveArchiveTask) <3472> EV~I |Event ID: 41214 Started moving archive.|Source archive: Murray, David|Destination archive: Murray, David
146 14:19:53.678  [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private
147 14:19:53.694  [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private
149 14:19:53.694  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
150 14:19:53.694  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
151 14:19:53.725  [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer caching entryid 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private:WB2-XEV-P0001.systems.private
152 14:19:53.725  [9960] (EVMoveArchiveTask) <3472> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [WB2-XEV-P0001.systems.private]  as the IP Address matched that of the local machine
153 14:19:53.741  [9960] (EVMoveArchiveTask) <3472> EV:M CStorageProxyBase::_GetStorageObject - Setting DCOM security
154 14:19:53.741  [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfDirectoryServiceIsRunning} Check if directory service is running on the computer: WB-EVAULT-1.systems.private
156 14:19:53.741  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 1]
157 14:19:53.756  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
158 14:19:53.850  [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
159 14:19:53.850  [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
161 14:19:53.850  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
162 14:19:53.850  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
163 14:19:53.866  [9960] (EVMoveArchiveTask) <3472> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:155F14385968552489879E304F214D98A1210000KN-EVAULT-1 (hr=Unspecified error  [0x80004005])
164 14:19:53.866  [9960] (EVMoveArchiveTask) <3472> EV:M HRXEX fn trace Smiley IndifferentSource     : ..\StorageCommon\StorageProxyCommon.cpp (CStorageProxyBase::_GetStorageObject) [lines {162,180}] built Oct  6 11:28:29 2010|Description: Call error 0xc00418d4 |ref[1]: 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
165 14:19:53.866  [9960] (EVMoveArchiveTask) <3472> EV:M CStorageProxyBase::_GetStorageObject - Com Exception [0xC00418D4]
166 14:19:53.881  [9960] (EVMoveArchiveTask) <3472> EV-H {MAInitialize.CheckIfStorageServiceIsRunning} Exception: Exception from HRESULT: 0xC00418D4 Info:Error thrown while checking the storage service for the Vault Store/archive: 155F14385968552489879E304F214D98A1210000KN-EVAULT-1. Exception: System.Runtime.InteropServices.COMException (0xC00418D4): Exception from HRESULT: 0xC00418D4|   at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)|   at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID). Diag:HRESULT: c00418d4 TypeSmiley Frustratedystem.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)|   at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID)
168 14:19:53.881  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
169 14:19:53.897  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
170 14:19:54.006  [9960] (EVMoveArchiveTask) <3472> EV-H {MoveArchiveTaskProcessor.ProcessSubtask} Initialization: One of the subtask exit events is set. Move archive task will exit.
171 14:19:54.006  [9960] (EVMoveArchiveTask) <3472> EV~W |Event ID: 41244 Move Archive has entered a sleep state.|Source archive: Murray, David|Destination archive: Murray, David|Reason: Storage service is not running on the destination server.|Move Archive will retry this operation automatically at the end of the sleep interval.
172 14:19:54.006  [9960] (EVMoveArchiveTask) <3472> EV-L {MAGlobals.UpdateArchiveHistoryRecord} Update archive history record
174 14:19:54.022  [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
175 14:19:54.022  [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
176 14:19:54.069  [9960] (EVMoveArchiveTask) <3472> EV-L {SubTaskProcessor.TaskMain} Exception:Index (zero based) must be greater than or equal to zero and less than the size of the argument list. FormatSmiley Frustratedubtask {0} has been stopped. Reason: {2}
177 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Stop} Current State:Running
178 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.Stop} Title:MoveArchiveTaskProcessor Current State:Running
179 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
180 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {DirectorySync.Abandon} Is waiting? False
181 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor NewSmiley Frustratedtopped OldSmiley Frustratedtopping MySmiley Frustratedtopping
182 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New StateSmiley Frustratedtopped Quorum:True
183 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New StateSmiley Frustratedtopped OldSmiley Frustratedtopping MySmiley Frustratedtopped
184 14:19:54.069  [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New StateSmiley Frustratedtopped Quorum:True
185 14:19:54.069  [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing SimpleStore cache
186 14:19:54.069  [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing ArchiveFolders cache
187 14:19:54.069  [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing RetCategories cache
188 14:19:59.069  [9960] (EVMoveArchiveTask) <10152> EV-H {ManagedProcess.Run} Process exiting
189 14:19:59.085  [9960] (EVMoveArchiveTask) <10152> EV:M CEVAudit::Close Closing down the audit database.
190 14:19:59.085  [9960] (EVMoveArchiveTask) <10152> EV:M CEVAudit::CloseAuditDatabase Releasing memory map of audit settings
191 14:19:59.085  [9960] (EVMoveArchiveTask) <10152> EV:H DirectoryVault: Termination: DLL_PROCESS_DETACH received by the DirectoryVault DLL. |

I think here is permissions

I think here is permissions as you get an access denied for the computername:

68 14:18:34.600  [8620] (EVMoveArchiveTask) <7700> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1 (hr=Unspecified error  [0x80004005])

Check that you have DCOM access to the destination server. type / start / run / dcomcnfg and then go to server properties.

 

DCOM

From what I can see there is the default access permissons setupm, which should allow access? Is there anywhere other within the DCOM component properties I should be looking?

Comparenthe DCOM settinmgs

Compare the DCOM settings between the source and destination servers.

Also, is the EV service account a member of the local admins group on the target server?

DCOM

The EV service account is part of the local admins group also the DCOM settings appear the same?

In that case confirm the DNS

In that case confirm the DNS aliases are resolving to the correct FQDN server names in regards to both forward and reverse lookups.

DNS

I can confirm the that DNS lookups resolve correctly. I have attempted to log a support call with Symantec but unable to log in to Symaccount using company details as its under maintainance!!

Highlighted

Looking at the trace I

Looking at the trace I believe that you have the following registry key set to 1:-

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\UseLocalDirectory

If that is the case then set it to 0 restart the EV services and see if that fixes the issue.
 

still an outstanding issue?

Hey there.

 

I was wondering if you were still having this issue and if you could update the posting with the details of the issue or flag a solution where appropriate.

 

Thanks in advanced for any reply.