02-06-2012 03:02 AM
Hi,
We are using the move archive tool in 8.05 to move archives from one vault server to another in the same site.
However it will not progress past Task 2. I have checked the schedules for the destination server and also manually ran the tasks but it will not progress. Now I notice in the logs the following error:
Entered a sleep state for 30 minutes. Reason: Storage service is not running on the destination server.
I have checked and it is!?
Advice?
Thanks
02-06-2012 03:42 AM
Have a look at this thread - https://www-secure.symantec.com/connect/forums/moving-archives-accross-ev-sites
02-06-2012 04:03 AM
I have had a look at the thread you suggested but as our vault servers are in the same domain I am unsure if this the same error?
We also have archive shuttle but wanted to use the in-built tool as we found archive shuttle a slow process.
02-06-2012 04:28 AM
02-06-2012 06:10 AM
running Dtrace now. Should this be run on both servers or just the source?
02-06-2012 06:29 AM
DTrace trace log for server: WB2-XEV-P0001.systems.private
[Opened: 2012/02/06 14:08:37]
Enabled Trace options
Id Name Detail Include Events
32 - EVMoveArchiveTask Verbose Yes
-----
Display Filter:
Include strings:
EV-
EV:
EV~
Exclude strings:
CMMStream
DBFramework
DirectoryConnection
-----
Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session
5 14:18:29.522 [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.RegisterStateChangedHandler} Title:MoveArchiveTaskProcessor
6 14:18:29.522 [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:MoveArchiveTaskProcessor
7 14:18:29.522 [8620] (EVMoveArchiveTask) <6192> EV-H {ManagedProcess.Run} Process starting - "C:\Program Files\Enterprise Vault\EVMoveArchiveTask.exe" -URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager58766839 -CUSTOM:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private|False|
8 14:18:29.538 [8620] (EVMoveArchiveTask) <6192> EV-L {ManagedProcess.LoadConfigurationSettings} Config Settings - debugWaitSeconds=0
9 14:18:29.585 [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://10.72.100.31:56050/e83704bf_c3df_4663_90f3_a94e04edbaf2/EVProcessManager76f6d11a_75a9_4783_b445_0c0888bfcd52
10 14:18:29.585 [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedProcess.NotifyAllPresentAndCorrect} Using Process manager URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager... Title:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
11 14:18:29.585 [8620] (EVMoveArchiveTask) <6192> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:EVMoveArchiveTask
12 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Start} Current State:Stopped
13 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-M {MoveArchiveTaskProcessor} Name:MoveArchiveTaskProcessor Current State:Stopped startOptions: ''.
14 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
15 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Running Old:Starting My:Starting
16 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
17 14:18:29.678 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Running Old:Starting My:Running
18 14:18:29.710 [8620] (EVMoveArchiveTask) <6192> EV-L {ManagedProcess.Run} Loading... State:Running Countdown:0
19 14:18:29.710 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
20 14:18:29.866 [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable()
21 14:18:29.866 [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Trying to connect to a local Directory Service
22 14:18:29.897 [8620] (EVMoveArchiveTask) <7700> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Directory Service is available
23 14:18:29.897 [8620] (EVMoveArchiveTask) <7700> EV-H {ManagedTask.MainThread} ManagedTask.MainThread() - Custom args:1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private|False|
24 14:18:29.928 [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: 1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
25 14:18:29.928 [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: False
26 14:18:29.928 [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Task Id: 1CB48574D724CC84E90812267EA7736361013700WB2-XEV-P0001.systems.private
27 14:18:29.928 [8620] (EVMoveArchiveTask) <7700> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Report Mode: False
34 14:18:30.038 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::GetInterface - RegKey UseLocalDirectory [True]
36 14:18:30.038 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
37 14:18:30.053 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
38 14:18:31.288 [8620] (EVMoveArchiveTask) <7700> EV:M DirectoryVault: Initialization: DLL_PROCESS_ATTACH received by the DirectoryVault DLL. |
39 14:18:31.288 [8620] (EVMoveArchiveTask) <7700> EV:H DirectoryVault: Initialization: DirectoryVault DLL version is: v1.2.| |
41 14:18:31.803 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
42 14:18:31.819 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
43 14:18:31.850 [8620] (EVMoveArchiveTask) <7700> EV:M AuditInterface::AuditingEnabled() called
44 14:18:31.850 [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
45 14:18:31.850 [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::CEVAudit Memory mapped area found existing
46 14:18:31.850 [8620] (EVMoveArchiveTask) <7700> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
47 14:18:31.866 [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.Run} Starting move archive task: From source archive 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private to destination archive 19D8D9A4F01BFDB48A37B05BFC78FAD4D1110000KN-EVAULT-1.
48 14:18:31.866 [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.Run} Subtask parameters - source site id: 1878D1A151442924A82166498E41EF2D41d10000WB2-XEV-P0001.systems.private Destination site id: 19C11A8A1616EAF4F821E3A451B96A7971d10000KN-EVAULT-1
49 14:18:32.569 [8620] (EVMoveArchiveTask) <7700> EV~I |Event ID: 41214 Started moving archive.|Source archive: Green, Jonathan [2008-06-04 - 2012-02-02]|Destination archive: Green, Jonathan
50 14:18:32.725 [8620] (EVMoveArchiveTask) <7700> EV-H {BaseReporter.Purge} Exception: parsing "(^MoveArchive_Green, Jonathan [2008-06-04 - 2012-02-02])([ _]?)(\d{14})(.txt$)" - [x-y] range in reverse order. Info: Diag: Type:System.ArgumentException ST: at System.Text.RegularExpressions.RegexParser.ScanCharClass(Boolean caseInsensitive, Boolean scanOnly)| at System.Text.RegularExpressions.RegexParser.ScanRegex()| at System.Text.RegularExpressions.RegexParser.Parse(String re, RegexOptions op)| at System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options, Boolean useCache)| at System.Text.RegularExpressions.Regex..ctor(String pattern)| at KVS.EnterpriseVault.Common.BaseReporter.Purge()
51 14:18:32.741 [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private
52 14:18:32.741 [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private
54 14:18:32.741 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
55 14:18:32.756 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
56 14:18:32.772 [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer caching entryid 1542EA652745EF141984714F8C29518FC1110000WB2-XEV-P0001.systems.private:WB2-XEV-P0001.systems.private
57 14:18:32.772 [8620] (EVMoveArchiveTask) <7700> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [WB2-XEV-P0001.systems.private] as the IP Address matched that of the local machine
58 14:18:32.803 [8620] (EVMoveArchiveTask) <7700> EV:M CStorageProxyBase::_GetStorageObject - Setting DCOM security
59 14:18:32.803 [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfDirectoryServiceIsRunning} Check if directory service is running on the computer: KN-EVAULT-1.systems.private
61 14:18:32.803 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 1]
62 14:18:32.819 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
63 14:18:34.585 [8620] (EVMoveArchiveTask) <7700> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
64 14:18:34.585 [8620] (EVMoveArchiveTask) <7700> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
66 14:18:34.585 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
67 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
68 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1 (hr=Unspecified error [0x80004005])
69 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:M HRXEX fn trace :|Source : ..\StorageCommon\StorageProxyCommon.cpp (CStorageProxyBase::_GetStorageObject) [lines {162,180}] built Oct 6 11:28:29 2010|Description: Call error 0xc00418d4 |ref[1]: 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1
70 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:M CStorageProxyBase::_GetStorageObject - Com Exception [0xC00418D4]
71 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV-H {MAInitialize.CheckIfStorageServiceIsRunning} Exception: Exception from HRESULT: 0xC00418D4 Info:Error thrown while checking the storage service for the Vault Store/archive: 1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1. Exception: System.Runtime.InteropServices.COMException (0xC00418D4): Exception from HRESULT: 0xC00418D4| at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)| at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID). Diag:HRESULT: c00418d4 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)| at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID)
73 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
74 14:18:34.616 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
75 14:18:36.756 [8620] (EVMoveArchiveTask) <7700> EV-H {MoveArchiveTaskProcessor.ProcessSubtask} Initialization: One of the subtask exit events is set. Move archive task will exit.
76 14:18:36.772 [8620] (EVMoveArchiveTask) <7700> EV~W |Event ID: 41244 Move Archive has entered a sleep state.|Source archive: Green, Jonathan [2008-06-04 - 2012-02-02]|Destination archive: Green, Jonathan|Reason: Storage service is not running on the destination server.|Move Archive will retry this operation automatically at the end of the sleep interval.
77 14:18:36.772 [8620] (EVMoveArchiveTask) <7700> EV-L {MAGlobals.UpdateArchiveHistoryRecord} Update archive history record
79 14:18:36.772 [8620] (EVMoveArchiveTask) <7700> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
80 14:18:36.788 [8620] (EVMoveArchiveTask) <7700> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
81 14:18:36.835 [8620] (EVMoveArchiveTask) <7700> EV-L {SubTaskProcessor.TaskMain} Exception:Index (zero based) must be greater than or equal to zero and less than the size of the argument list. Format:Subtask {0} has been stopped. Reason: {2}
82 14:18:36.835 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Stop} Current State:Running
83 14:18:36.835 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.Stop} Title:MoveArchiveTaskProcessor Current State:Running
84 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
85 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-M {DirectorySync.Abandon} Is waiting? False
86 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Stopped Old:Stopping My:Stopping
87 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True
88 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Stopped Old:Stopping My:Stopped
90 14:18:36.850 [8620] (EVMoveArchiveTask) <9452> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True
91 14:18:36.850 [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing SimpleStore cache
92 14:18:36.850 [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing ArchiveFolders cache
93 14:18:36.850 [8620] (EVMoveArchiveTask) <7700> EV:L CContentManagementAPI::FinalRelease() clearing RetCategories cache
94 14:18:41.850 [8620] (EVMoveArchiveTask) <6192> EV-H {ManagedProcess.Run} Process exiting
95 14:18:41.866 [8620] (EVMoveArchiveTask) <6192> EV:M CEVAudit::Close Closing down the audit database.
96 14:18:41.866 [8620] (EVMoveArchiveTask) <6192> EV:M CEVAudit::CloseAuditDatabase Releasing memory map of audit settings
97 14:18:41.881 [8620] (EVMoveArchiveTask) <6192> EV:H DirectoryVault: Termination: DLL_PROCESS_DETACH received by the DirectoryVault DLL. |
101 14:19:51.944 [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.RegisterStateChangedHandler} Title:MoveArchiveTaskProcessor
102 14:19:51.944 [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:MoveArchiveTaskProcessor
103 14:19:51.944 [9960] (EVMoveArchiveTask) <10152> EV-H {ManagedProcess.Run} Process starting - "C:\Program Files\Enterprise Vault\EVMoveArchiveTask.exe" -URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager59884855 -CUSTOM:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private|False|
104 14:19:51.960 [9960] (EVMoveArchiveTask) <10152> EV-L {ManagedProcess.LoadConfigurationSettings} Config Settings - debugWaitSeconds=0
105 14:19:52.006 [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://10.72.100.31:56406/6800a690_f765_42c9_8023_039eef6f844d/EVProcessManager35116a8d_deac_4992_a74e_29c15037b565
106 14:19:52.006 [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedProcess.NotifyAllPresentAndCorrect} Using Process manager URL:tcp://10.72.100.31:29065/f78022f6_15cb_42c5_874b_6d367af68d3d/KVS.EnterpriseVault.ProcessManager... Title:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
107 14:19:52.006 [9960] (EVMoveArchiveTask) <10152> EV-M {ManagedObjectState.RegisterStateChangedHandler} Owner:EVMoveArchiveTask
108 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Start} Current State:Stopped
109 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-M {MoveArchiveTaskProcessor} Name:MoveArchiveTaskProcessor Current State:Stopped startOptions: ''.
110 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
111 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Running Old:Starting My:Starting
112 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
113 14:19:52.022 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Running Old:Starting My:Running
114 14:19:52.053 [9960] (EVMoveArchiveTask) <10152> EV-L {ManagedProcess.Run} Loading... State:Running Countdown:0
115 14:19:52.053 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Running Quorum:True
116 14:19:52.210 [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable()
117 14:19:52.210 [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Trying to connect to a local Directory Service
118 14:19:52.241 [9960] (EVMoveArchiveTask) <3472> EV:M CoCreateInstanceHelper::IsDirectoryAvailable - Directory Service is available
119 14:19:52.256 [9960] (EVMoveArchiveTask) <3472> EV-H {ManagedTask.MainThread} ManagedTask.MainThread() - Custom args:1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private|False|
120 14:19:52.272 [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: 1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
121 14:19:52.272 [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Move archive task custom args: False
122 14:19:52.272 [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Task Id: 1C285E96F37FFEA41A16BF1733E393F3D1013700WB2-XEV-P0001.systems.private
123 14:19:52.272 [9960] (EVMoveArchiveTask) <3472> EV-M {MoveArchiveTaskProcessor.ProcessSubtask} Report Mode: False
130 14:19:52.397 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::GetInterface - RegKey UseLocalDirectory [True]
132 14:19:52.397 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
133 14:19:52.397 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
134 14:19:52.428 [9960] (EVMoveArchiveTask) <3472> EV:M DirectoryVault: Initialization: DLL_PROCESS_ATTACH received by the DirectoryVault DLL. |
135 14:19:52.428 [9960] (EVMoveArchiveTask) <3472> EV:H DirectoryVault: Initialization: DirectoryVault DLL version is: v1.2.| |
137 14:19:52.960 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
138 14:19:52.991 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
139 14:19:53.022 [9960] (EVMoveArchiveTask) <3472> EV:M AuditInterface::AuditingEnabled() called
140 14:19:53.022 [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
141 14:19:53.022 [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::CEVAudit Memory mapped area found existing
142 14:19:53.022 [9960] (EVMoveArchiveTask) <3472> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
143 14:19:53.053 [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.Run} Starting move archive task: From source archive 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private to destination archive 11C7D5FFF108BCE48A6A2B7A79C9FF0B81110000KN-EVAULT-1.
144 14:19:53.053 [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.Run} Subtask parameters - source site id: 1878D1A151442924A82166498E41EF2D41d10000WB2-XEV-P0001.systems.private Destination site id: 19C11A8A1616EAF4F821E3A451B96A7971d10000KN-EVAULT-1
145 14:19:53.678 [9960] (EVMoveArchiveTask) <3472> EV~I |Event ID: 41214 Started moving archive.|Source archive: Murray, David|Destination archive: Murray, David
146 14:19:53.678 [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private
147 14:19:53.694 [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private
149 14:19:53.694 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
150 14:19:53.694 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
151 14:19:53.725 [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer caching entryid 1F52160E72CDE2D4596B48300B6F587541110000WB2-XEV-P0001.systems.private:WB2-XEV-P0001.systems.private
152 14:19:53.725 [9960] (EVMoveArchiveTask) <3472> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned true for server [WB2-XEV-P0001.systems.private] as the IP Address matched that of the local machine
153 14:19:53.741 [9960] (EVMoveArchiveTask) <3472> EV:M CStorageProxyBase::_GetStorageObject - Setting DCOM security
154 14:19:53.741 [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfDirectoryServiceIsRunning} Check if directory service is running on the computer: WB-EVAULT-1.systems.private
156 14:19:53.741 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 1]
157 14:19:53.756 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
158 14:19:53.850 [9960] (EVMoveArchiveTask) <3472> EV-L {MAInitialize.CheckIfStorageServiceIsRunning} Check if storage service is running for the archive/Vault Store id 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
159 14:19:53.850 [9960] (EVMoveArchiveTask) <3472> EV:L CStorageProxyBase::FindStorageComputer performing directory lookup on 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
161 14:19:53.850 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
162 14:19:53.850 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
163 14:19:53.866 [9960] (EVMoveArchiveTask) <3472> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:155F14385968552489879E304F214D98A1210000KN-EVAULT-1 (hr=Unspecified error [0x80004005])
164 14:19:53.866 [9960] (EVMoveArchiveTask) <3472> EV:M HRXEX fn trace :|Source : ..\StorageCommon\StorageProxyCommon.cpp (CStorageProxyBase::_GetStorageObject) [lines {162,180}] built Oct 6 11:28:29 2010|Description: Call error 0xc00418d4 |ref[1]: 155F14385968552489879E304F214D98A1210000KN-EVAULT-1
165 14:19:53.866 [9960] (EVMoveArchiveTask) <3472> EV:M CStorageProxyBase::_GetStorageObject - Com Exception [0xC00418D4]
166 14:19:53.881 [9960] (EVMoveArchiveTask) <3472> EV-H {MAInitialize.CheckIfStorageServiceIsRunning} Exception: Exception from HRESULT: 0xC00418D4 Info:Error thrown while checking the storage service for the Vault Store/archive: 155F14385968552489879E304F214D98A1210000KN-EVAULT-1. Exception: System.Runtime.InteropServices.COMException (0xC00418D4): Exception from HRESULT: 0xC00418D4| at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)| at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID). Diag:HRESULT: c00418d4 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.Interop.StorageProxyClass._GetStorageObject(String entryId, Guid& rclsid, Guid& riid)| at KVS.EnterpriseVault.MoveArchiveTask.MAInitialize.CheckIfStorageServiceIsRunning(String entryID)
168 14:19:53.881 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
169 14:19:53.897 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
170 14:19:54.006 [9960] (EVMoveArchiveTask) <3472> EV-H {MoveArchiveTaskProcessor.ProcessSubtask} Initialization: One of the subtask exit events is set. Move archive task will exit.
171 14:19:54.006 [9960] (EVMoveArchiveTask) <3472> EV~W |Event ID: 41244 Move Archive has entered a sleep state.|Source archive: Murray, David|Destination archive: Murray, David|Reason: Storage service is not running on the destination server.|Move Archive will retry this operation automatically at the end of the sleep interval.
172 14:19:54.006 [9960] (EVMoveArchiveTask) <3472> EV-L {MAGlobals.UpdateArchiveHistoryRecord} Update archive history record
174 14:19:54.022 [9960] (EVMoveArchiveTask) <3472> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
175 14:19:54.022 [9960] (EVMoveArchiveTask) <3472> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
176 14:19:54.069 [9960] (EVMoveArchiveTask) <3472> EV-L {SubTaskProcessor.TaskMain} Exception:Index (zero based) must be greater than or equal to zero and less than the size of the argument list. Format:Subtask {0} has been stopped. Reason: {2}
177 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.KVS.EnterpriseVault.Management.IAdminControl.Stop} Current State:Running
178 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedObject.KVS.EnterpriseVault.Management.IAdminControl.Stop} Title:MoveArchiveTaskProcessor Current State:Running
179 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
180 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {DirectorySync.Abandon} Is waiting? False
181 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.ObjectStateChanged} MoveArchiveTaskProcessor New:Stopped Old:Stopping My:Stopping
182 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True
183 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.NotifyPMStateChanged} EVMoveArchiveTask New State:Stopped Old:Stopping My:Stopped
184 14:19:54.069 [9960] (EVMoveArchiveTask) <6964> EV-M {ManagedProcess.CheckProcessState} New State:Stopped Quorum:True
185 14:19:54.069 [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing SimpleStore cache
186 14:19:54.069 [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing ArchiveFolders cache
187 14:19:54.069 [9960] (EVMoveArchiveTask) <3472> EV:L CContentManagementAPI::FinalRelease() clearing RetCategories cache
188 14:19:59.069 [9960] (EVMoveArchiveTask) <10152> EV-H {ManagedProcess.Run} Process exiting
189 14:19:59.085 [9960] (EVMoveArchiveTask) <10152> EV:M CEVAudit::Close Closing down the audit database.
190 14:19:59.085 [9960] (EVMoveArchiveTask) <10152> EV:M CEVAudit::CloseAuditDatabase Releasing memory map of audit settings
191 14:19:59.085 [9960] (EVMoveArchiveTask) <10152> EV:H DirectoryVault: Termination: DLL_PROCESS_DETACH received by the DirectoryVault DLL. |
02-06-2012 06:40 AM
I think here is permissions as you get an access denied for the computername:
68 14:18:34.600 [8620] (EVMoveArchiveTask) <7700> EV:H CStorageProxyBase::FindStorageComputer Failed on EntryId:1419B27CB546ADB4BA5DF59E7F47094D11210000KN-EVAULT-1 (hr=Unspecified error [0x80004005])
Check that you have DCOM access to the destination server. type / start / run / dcomcnfg and then go to server properties.
02-06-2012 06:48 AM
From what I can see there is the default access permissons setupm, which should allow access? Is there anywhere other within the DCOM component properties I should be looking?
02-06-2012 07:20 AM
Compare the DCOM settings between the source and destination servers.
Also, is the EV service account a member of the local admins group on the target server?
02-06-2012 07:43 AM
The EV service account is part of the local admins group also the DCOM settings appear the same?
02-06-2012 07:57 AM
In that case confirm the DNS aliases are resolving to the correct FQDN server names in regards to both forward and reverse lookups.
02-07-2012 12:34 AM
I can confirm the that DNS lookups resolve correctly. I have attempted to log a support call with Symantec but unable to log in to Symaccount using company details as its under maintainance!!
04-08-2012 08:03 PM
Looking at the trace I believe that you have the following registry key set to 1:-
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\UseLocalDirectory
If that is the case then set it to 0 restart the EV services and see if that fixes the issue.
04-20-2012 09:48 AM
Hey there.
I was wondering if you were still having this issue and if you could update the posting with the details of the issue or flag a solution where appropriate.
Thanks in advanced for any reply.