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Move archive stuck in "Updating shotcuts"

Henfo
Level 4

Hi,

When I´m moving archives between our sites from 9.0.2 to 10.0.2 one archive is stuck in "updating shortcuts".

I have run "shortcut processing" on the archive but still the task does not proceed to next step.

I attached a dtrace from the MA task.

Is there a way to fix this?

Regards

 

/Henfo

1 ACCEPTED SOLUTION

Accepted Solutions

Henfo
Level 4

Hi,

I logged a support case, I update if we find a solution :)

/Henfo

 

View solution in original post

9 REPLIES 9

JesusWept3
Level 6
Partner Accredited Certified
Any chance of a dtrace of archive task with a run now and shortcut processing only for this user?
https://www.linkedin.com/in/alex-allen-turl-07370146

Henfo
Level 4

Hi,

Uploading dtrace of archiving task, when running sc processing of archive.

/Henfo

 

Arjun_Shelke
Level 6
Employee Accredited

In this dtrace log I see following lines:

{CArchivingAgent::ProcessShortcutItem:#13098} run mode does not include shortcut processing so nothing to do

Did you run it in shortcut processing mode while you collected this dtrace log?

 

Henfo
Level 4

Yes I did:

A Run Now run against selected mailboxes has started.

Exchange Server: SESTEX32

Start time: 06/05/2013 15:35

Run mode: Shortcut processing (0x2)

Run ID: RunNow_20130506_153556

Mailboxes targeted: 1

Task name: Exchange Mailbox Archiving Task for SESTEX32

A Run Now run has ended.

 

Exchange Server: SESTEX32

Start time: 06/05/2013 15:35

Run mode: Shortcut processing (0x2)

Run ID: RunNow_20130506_153556

Mailboxes targeted: 1

Task name: Exchange Mailbox Archiving Task for SESTEX32

/Henfo

Arjun_Shelke
Level 6
Employee Accredited

Yeah I saw that, its strange. Same thread in dtrace says its running in shortcut processing mode and later says its not. You might want to log a support case to investigate this behaviour.

Henfo
Level 4

Hi,

I logged a support case, I update if we find a solution :)

/Henfo

 

Arjun_Shelke
Level 6
Employee Accredited

Sure..lets see

Hello, any solution for this? We have the same line in the dtrace log.

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

Please open a new discussion for this. Please mention EV version, and a bit more description what you have done already. Thanks.

Regards. Gertjan