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New FSA Volume - Access denied errors

Lakshmi_Narayan
Level 4
Partner
Hi,

I am trying to add a FSA Volume and am getting access denied error


Failed to save or update details for the volume 'Share'
Could not add volume to the list of managed resources Access Denied

 EV Version is 8.0 and SQL server version is 2005.
And i am referring the file server with an valid DNS record.
I have referred the below Syamntec article and verified config is fine. Though this is intended for a bit different error.
http://seer.entsupport.symantec.com/docs/297409.htm

Service account has fulll permissions on the NTFS volume.

Any idea, whats causing this issue?


Thanks
Narayana
 
1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
Can you have a look at this?

http://support.veritas.com/docs/321538

"Access is Denied" error when attempting to add File System Archiving (FSA) volume.

Exact Error Message

Failed to save or update details for volume 'FSAVolume'
Could not add the volume to the list of managed resources.
Access is denied.

 
Details:
When attempting to add a new volume for an FSA target the wizard generates the above error:
Dtrace of MMC will yield the following:
 
Note: See Related Documents on how to utilize Dtrace.exe.
 
(mmc) <1064> EV:M CSnapInApp::GetFSMPtr - enter
(mmc) <1064> EV:M CSnapInApp::GetFSMPtr - leave
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
(mmc) <1064> EV-L {FileServerManagementStub.GetMgmtInterfaceFromComputerEID} Exception: Cannot create channel sink to connect to URL '. An appropriate channel has probably not been registered. Info:Error occured calling File ServerArchiveManager IAdminClientManagement interface Diag: Type:System.Runtime.Remoting.RemotingException ST: at System.Runtime.Remoting.RemotingServices.Unmarshal(Type classToProxy, String url, Object data)| at System.Activator.GetObject(Type type, String url, Object state)| at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromComputerEID(String computerId)
(mmc) <1064> EV-L {FileServerManagementStub.GetMgmtInterfaceFromSiteID} Exception: The File Server Manager is unavailable Info:Exception occured in GetMgmtInterfaceFromSiteID(). Diag:HRESULT: 80070005 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromComputerEID(String computerId)| at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromSiteID(String siteId)
(mmc) <1064> EV:M CAUIVolume::SetTargetObject - _com_error caught while calling SetTargetObject() method of IFileScreenSvrClientStub interface on the given volume
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
 
Resolution:
Ensure that a valid FSA license is installed on all Enterprise Vault servers including any Compliance Accelerator or Discovery Accelerator servers.

View solution in original post

4 REPLIES 4

Liam_Finn1
Level 6
Employee Accredited Certified
Still Sounds like a permissions issue

You said the NTFS permissions are set to allow the service accout full rights but what about the share permissions?

Does the service account have modify rights on the share?

What i find is best is to make the service account a member of the local admins group on the server. That way they service account has all the rights it needs

Lakshmi_Narayan
Level 4
Partner
Hi,

I have already made service account as a local admin, and i have set the share permission to the service account for FULL access.

Also, delegated the service account as the member of Power admins and File system admin in the Authorisation Manager.

I dont think its an NT Permission  issue..

Thanks
Narayana

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
Can you have a look at this?

http://support.veritas.com/docs/321538

"Access is Denied" error when attempting to add File System Archiving (FSA) volume.

Exact Error Message

Failed to save or update details for volume 'FSAVolume'
Could not add the volume to the list of managed resources.
Access is denied.

 
Details:
When attempting to add a new volume for an FSA target the wizard generates the above error:
Dtrace of MMC will yield the following:
 
Note: See Related Documents on how to utilize Dtrace.exe.
 
(mmc) <1064> EV:M CSnapInApp::GetFSMPtr - enter
(mmc) <1064> EV:M CSnapInApp::GetFSMPtr - leave
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
(mmc) <1064> EV-L {FileServerManagementStub.GetMgmtInterfaceFromComputerEID} Exception: Cannot create channel sink to connect to URL '. An appropriate channel has probably not been registered. Info:Error occured calling File ServerArchiveManager IAdminClientManagement interface Diag: Type:System.Runtime.Remoting.RemotingException ST: at System.Runtime.Remoting.RemotingServices.Unmarshal(Type classToProxy, String url, Object data)| at System.Activator.GetObject(Type type, String url, Object state)| at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromComputerEID(String computerId)
(mmc) <1064> EV-L {FileServerManagementStub.GetMgmtInterfaceFromSiteID} Exception: The File Server Manager is unavailable Info:Exception occured in GetMgmtInterfaceFromSiteID(). Diag:HRESULT: 80070005 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromComputerEID(String computerId)| at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.GetMgmtInterfaceFromSiteID(String siteId)
(mmc) <1064> EV:M CAUIVolume::SetTargetObject - _com_error caught while calling SetTargetObject() method of IFileScreenSvrClientStub interface on the given volume
(mmc) <1064> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
(mmc) <1064> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
 
Resolution:
Ensure that a valid FSA license is installed on all Enterprise Vault servers including any Compliance Accelerator or Discovery Accelerator servers.

Lakshmi_Narayan
Level 4
Partner
Thanks Tony.

It looks like a License issue. Let me fix that, and try again.

Thanks
Narayana