08-06-2012 06:52 PM
Hi,
It seems EV is not picking up new mailboxes. The mailboxes are in the correct OU. We have 2 provisioning groups. 1 for our whole exchange environment, and another for shared mailboxes.
I have restarted services, and done a sync.. This was working a while ago, but now doesnt seems to be picking up any new ones.
If you need more info please let me know
Any help is appreciated
Thanks
Solved! Go to Solution.
08-21-2012 10:04 PM
Hi Zoky,
This is usually due to the issues associated with DNS/security and the NETBios name, see below article.
http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH58462
I recommend backing up your SQL databse for EV 'EnterpriseVaultDirectory' make the edit the 'DomainName' entry inside the 'dbo.Organisation' table to reflect the NETBios name and not just the short DNS name. Restart the 'EV Admin' on each of your EV servers.
08-06-2012 06:54 PM
what about manually running the provisioning task?
08-06-2012 06:58 PM
and check that the provisioning task is not in report mode
08-06-2012 09:19 PM
Thanks for ther reply AndrewB... Task is not in report mode, and i have just ran it manually. The new mailboxes i am looking for are still not showing up.
08-06-2012 10:05 PM
Hi zoky,
Please do 'Run Now' provisioning task and run in 'Report Mode', collect the reports from <ev install dir>\reports\exchange provisioning and see if any error is there. the report will be helpful for initial diagnostic.
Also ensure the reports are in full mode, you can change this from exchange provisioning task properties.
08-07-2012 06:33 AM
Just to add to the above, two things have to happen after you add a mailbox to an OU before you can enable it.
1. Provisioning has to run
2. Synchronization has to run
If those two things have happened and you still can't enable then do as Amit suggest and look in the Provisioning report and also check the EV App log for errors.
08-07-2012 11:03 PM - edited 10-12-2020 07:47 PM
Thanks for the reply guys! I ran the provisioning task in report mode, but it seems like it hasnt created a new one for todays date.
I did however open up the older ones 27/7/12 and i could see a bunch of errors
CN=XXXX\, XXX,OU=XXX,OU=XXX,DC=XX,DC=XX Error processing user: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM and 12/31/9999 11:59:59 PM.
There are quite alot of errors exact same as the above
I tried to google that error but couldnt find much in relation to EV
08-08-2012 02:52 AM
Hello Zorky,
Just take a loot at the following
http://www.symantec.com/business/support/index?page=content&id=TECH54449
this could perhaps help you
Sandrine
08-08-2012 05:31 PM
Had a look at the above link, 2 accounts "authenticated users" & "ev service account" have the correct permissions applied to all OU's that mailboxes exist in..
08-08-2012 10:52 PM - edited 10-12-2020 07:48 PM
Getting this in event viewer
08-09-2012 05:14 AM
Can you grab a Dtrace of the EvExchangePolicySyncTask process and add that as an attachment here?
08-09-2012 06:12 AM
you may want to look at specifying the GC server manually, the error you are getting (1355) is saying that the domain doesn't exist or couldn't be contacted.
08-09-2012 05:25 PM - edited 10-12-2020 08:16 PM
GC server has been specified - GC://XXXX.XXX.xx
See attched for dtrace - I ran it for 5min
The main mailbox i need to enable is a mailbox called "accounts" as its gettin quite large
08-09-2012 05:44 PM - edited 10-12-2020 07:49 PM
sorry here is the proper evexchangesynctask dtrace
08-16-2012 05:51 PM
hello?? anyone else have any ideas??
08-16-2012 06:31 PM
version of EV and Exchange?
08-16-2012 06:37 PM
EV 9.0.2 and Exchaneg 2007
08-21-2012 10:04 PM
Hi Zoky,
This is usually due to the issues associated with DNS/security and the NETBios name, see below article.
http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH58462
I recommend backing up your SQL databse for EV 'EnterpriseVaultDirectory' make the edit the 'DomainName' entry inside the 'dbo.Organisation' table to reflect the NETBios name and not just the short DNS name. Restart the 'EV Admin' on each of your EV servers.