09-01-2012 02:14 PM
Hello
I've been trying to make a custom retention category such that any items in Inbox & Sent items are expired after 12 months, using EVPM. Details were covered at below forum:
https://www-secure.symantec.com/connect/forums/retention-policy-compliance
However, I am not able to make this work on new items (old or already archived items is altogether different story).
For example, I apply the new policy - Store new items to archive manually - and check the vault information for selected items. The hidden message shows the updated retention category ID however the item itself has old retention category ID stamped to it and is not expired in EV.
Anything I could be doing wrong in above?
Thanks in advance !
Solved! Go to Solution.
09-01-2012 05:20 PM
When you ran your evpm did you include OverrideArchiveLocks = true ?
09-01-2012 03:35 PM
So are you basing Expiry on Modified Date or Archived Date?
I am a bit confused, you say Vault Information shows the correct retention category for the item, how are you determining it isn't right? Are you using the Search.asp?
09-01-2012 03:58 PM
Thanks for response Tony.
09-01-2012 04:57 PM
So the items that have already been archived will not inherit the new retention category, only newly archived items will.
If you create a new folder with a new retention category and move items into it then it will inherit the new retention category if you are updating moved items.
09-01-2012 05:06 PM
Sorry, I may have misunderstood. Are you saying that newly archived items are still inheriting the old retention category?
09-01-2012 05:16 PM
Correct. Just for review:
I know currently EV doesn't "directly" supports stamping old or already archived items so we can keep them separate.
However, the newly archived items/savesets should inherit the applied retention category.
09-01-2012 05:20 PM
When you ran your evpm did you include OverrideArchiveLocks = true ?
09-01-2012 05:54 PM
No, I didn't use that (trying to recall why not now.)
I will use it now and test it today. Will update asap.
09-01-2012 06:14 PM
IGNORE BELOW: Got it working by putting parameter in Folder section. (Noob me)
_________________________________________________________________________
After running EVPM with Override, Now I recall why I didn't use it. ;)
The EVPM script generates error when putting OverrideArchiveLocks = true in [Filter] section:
Line Number in error: 13
Section in error: Filter
Attribute in error: OverrideArchiveLocks
Value in error: true
The file is saved in unicode and runs fine without OverrideArchiveLocks parameter.
09-01-2012 06:20 PM
Does it error if you put it in the folder section?
09-01-2012 06:54 PM
No it doesn't, I updated the ini file accourdingly (puting Override in both folder section, for Inbox & SentItems)
I see the newly archived item stamped with new retention category now. :-). Waiting for expiry to run to ensure it gets removed accordingly.
Will post results further results tomorrow (running retention & inactivity duration of 1 day so should've good result by tomm same time)
Thanks again !
09-01-2012 07:08 PM
No worries, I think that will do it for you.
09-03-2012 04:28 AM
Hi
So the override worked perfectly, the item expired as expected.
However new iems didn't archive based on "Inactivity" duration of 1 day mentioned with EVPM (portion pasted below). Default mailbox policy archive based on 30 days, and I was planning to use same in EVPM script as well, but can't say that it's tested because 1 day thing didn't work so far:
In folder Hidden message, I can see same setting, however the test email didnt got pick up by auto archive yet. Any modification needed in above?
09-03-2012 07:15 AM
So you manually archived items and they got expired correctly but scheduled archiving didn't archive anything?
Are these brand new items or were they restored at some time?
Can you do a run now against the mailbox for all items, just to be sure there was enough time for the mailbox to be processed?
09-03-2012 07:25 AM
Worked like a charm ! :D
Thanks a lot ! As always :)