02-25-2013 05:33 AM
Hi,
One of our user don't have all EV icons, he only have the "Search Vaults".
the problem reapet in the outlook web access
I checked that he is in the right groups and policy.
Any advice?
Exchange 2007
EV 8
Outlook 2010
Solved! Go to Solution.
02-25-2013 06:03 AM
Yep no problem ...
Suspended:
Go to the VAC, and right click on 'Exchange' under 'Targets' and select 'Display Policies assigned to users'... you'll see a column of data returned called 'Archiving Suspended'.
Disabled:
There are a few ways.. One way is to run the 'Enable User' wizard, and see if the user shows up. Be sure to select the radio button indicated below:
You might also want to run a trace from the client machine.
http://www.symantec.com/business/support/index?page=content&id=TECH38096
The log file may also indicate why the buttons have gone...
02-25-2013 05:35 AM
So this is for one user, not all?
Have a look in the VAC to see if they are suspended from archiving, and have a look in the VAC to see if they are disabled from archiving.
Does the user have a mailbox quota? Are they over the quota limit?
02-25-2013 05:44 AM
It's only one user.
Can you be more specific how do i check if the user suspended or disabled from archiving?
the user not over quata.
02-25-2013 06:03 AM
Yep no problem ...
Suspended:
Go to the VAC, and right click on 'Exchange' under 'Targets' and select 'Display Policies assigned to users'... you'll see a column of data returned called 'Archiving Suspended'.
Disabled:
There are a few ways.. One way is to run the 'Enable User' wizard, and see if the user shows up. Be sure to select the radio button indicated below:
You might also want to run a trace from the client machine.
http://www.symantec.com/business/support/index?page=content&id=TECH38096
The log file may also indicate why the buttons have gone...
02-25-2013 06:23 AM
Thanks! the mailbox was disabled
02-25-2013 06:27 AM
You're welcome... you might want to mark my post as the solution then :)