No icons in Outlook and from web access

[amit_s]

Hi,

One of our user don't have all EV icons, he only have the "Search Vaults".

the problem reapet in the outlook web access

I checked that he is in the right groups and policy.

Any advice?

Exchange 2007

EV 8

Outlook 2010

[Rob_Wilcox1]

So this is for one user, not all?

Have a look in the VAC to see if they are suspended from archiving, and have a look in the VAC to see if they are disabled from archiving.

Does the user have a mailbox quota? Are they over the quota limit?

[amit_s]

It's only one user.

Can you be more specific how do i check if the user suspended or disabled from archiving?

the user not over quata.

[Rob_Wilcox1 · Accepted solution]

Yep no problem ...

Suspended:

Go to the VAC, and right click on 'Exchange' under 'Targets' and select 'Display Policies assigned to users'...  you'll see a column of data returned called 'Archiving Suspended'.

Disabled:

There are a few ways.. One way is to run the 'Enable User' wizard, and see if the user shows up.  Be sure to select the radio button indicated below:

You might also want to run a trace from the client machine. 

http://www.symantec.com/business/support/index?page=content&id=TECH38096

The log file may also indicate why the buttons have gone...

[amit_s]

Thanks! the mailbox was disabled

[Rob_Wilcox1]

You're welcome...  you might want to mark my post as the solution then :)