05-11-2012 02:12 AM
Hello,
After upgrading EV adin from 7.5SP6 to 8.0SP5 user are not able to sync their Vault Cache. Add-in says "No Vaults available. Contact your helpdesk"
This is driving me crazy !!!
Any kind of help will be greatly appreciated !
Solved! Go to Solution.
05-25-2012 02:29 AM
The inetpub folder was moved by customer... After moved it backup to the right location, VC worked ...
05-11-2012 02:21 AM
Run a client trace on the client and post the logs.
05-11-2012 02:40 AM
Have you seen this: http://clientui-kb.symantec.com/kb/index?page=content&id=S:TECH140570
05-11-2012 02:41 AM
Hello,
here is the log !
05-11-2012 02:43 AM
Can you please enable maximum logging:
http://www.symantec.com/business/support/index?page=content&id=TECH38096
05-11-2012 02:51 AM
AFAIK, Maximum logging was aleardy enable !
:(
05-11-2012 02:57 AM
Open outlook and wait for 2 minutes. Vault Cache is configured to start processing after 1 minute.
Then open log again and see if it contains more info.
05-12-2012 04:13 AM
You may have to try ResetVaultClient.exe which you can find uder installation directory.
05-12-2012 05:23 AM
Running the client reset tool should not be nessecary. A log file of an attempted sync should show us what the issue is. ElGringo, can you check to see what level of tracing is enable, set it to maximum, then attempt a sync using either the menu option or the toolbar button. Then post your log.
05-25-2012 02:29 AM
The inetpub folder was moved by customer... After moved it backup to the right location, VC worked ...