10-16-2015 12:41 AM
I am facing problem when creating vault stores in the EV console. I see event 41463 and 40966 (Storage Queue Broker) in the EV envet viewer:
An error occurred while invoking Int32 <GetConfiguredStorageArchiveProcesses>b__0().
Error Context : Getting count of configured StorageArchive processes.
Value does not fall within the expected range.
A program fault has raised an exception.
Exception: Value does not fall within the expected range.
Diagnostic:
Type: System.ArgumentException
Reference: StorageQueueBroker
Command Line: "C:\Program Files (x86)\Enterprise Vault\EVStorageQueueBroker.exe" -URL:tcp://172.10.10.21:3191/1e0a8900_7941_46c5_a3f1_f7c0f977fae4/KVS.EnterpriseVault.ProcessManager33736294
Application Domain: EVStorageQueueBroker.exe
Process Id: 6944
Thread Id: 8252
Stack Trace: at KVS.EnterpriseVault.Common.COMHelper.InvokeHelper[TResult](Object COMInterface, Func`1 func, String context, LoggingMode loggingMode, Boolean rethrow)
at Symantec.EnterpriseVault.StorageQueueBroker.VaultStoreDetailsCache.GetVaultStoresIDirectoryVault()
at Symantec.EnterpriseVault.StorageQueueBroker.VaultStoreDetailsCache.PopulateCache()
at Symantec.EnterpriseVault.StorageQueueBroker.VaultStoreDetailsCache.GetVaultStoresForServer()
at Symantec.EnterpriseVault.StorageQueueBroker.QueuedSavesetFetcher.InitialiseStorageQueueTables()
at Symantec.EnterpriseVault.StorageQueueBroker.StorageQueueBrokerOperationBase.Start()
at Symantec.EnterpriseVault.StorageQueueBroker.StorageQueueBrokerImpl.Start()
at Symantec.EnterpriseVault.StorageQueueBroker.StorageQueueBroker.OnStart()
at KVS.EnterpriseVault.ProcessManagement.ManagedObject.StartImpl(String startOptions)
Appreciate any help.
Solved! Go to Solution.
10-19-2015 12:45 AM
Hello,
Can you do one quick thing before collecting the logs?
This may do the trick, try running the \
10-16-2015 02:04 AM
Hi giuliod,
Make sure the Storage Service is running.
Can you post a dtrace on the Storage Service and Storage Management?
10-16-2015 10:00 AM
do you have a storage service installed on this EV server?
are you logged in to the EV server with your EV service account?
10-19-2015 12:37 AM
Hi,
Yes the storage service is present and using the vault account.
Will send the logs later today when I will meed the client.
Thanks for your support guys.
10-19-2015 12:45 AM
Hello,
Can you do one quick thing before collecting the logs?
This may do the trick, try running the \
10-20-2015 11:35 AM
Hi Virgil,
That did the trick for me. After running the FileReRegister.bat I could able to create Vault Stores succesfully. Big thanks!