OUTLOOK: Can't open archived/stored emails

Hello,

Since this week Microsoft updates, Outlook (2010/2016) can't open archived/stored items. Maybe, Outlook is blocking VBScript of custom forms. I'm using EV Client 10/11.

To view an email, the users must "restore" to the mailbox and then open it.

The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).

 Thank you.

27 Replies
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Re: OUTLOOK: Can't open archived/stored emails

We too are experiencing the same error since Microsoft Updates yesterday.

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Re: OUTLOOK: Can't open archived/stored emails

I advise to open a case at Veritas for this.

They should be able to pinpoint where the issue comes from. They should be able to hopefully find a workaround, and escalate to MS to get an explanation for the issue, and hopefully a fix.

Regards. Gertjan
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Re: OUTLOOK: Can't open archived/stored emails

Hello,

we have a same issuse

Ronen

 

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Re: OUTLOOK: Can't open archived/stored emails

hi 

we have the same problam 

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Re: OUTLOOK: Can't open archived/stored emails

I have opened case number 22323941.

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Re: OUTLOOK: Can't open archived/stored emails

Just uninstall KB4011089 (outlook2010) or KB4011090 (outlook2013)

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Re: OUTLOOK: Can't open archived/stored emails

KB4011086 - Outlook 2007
KB4011089 - Outlook 2010
KB4011090 - Outlook 2013
KB4011091 - Outlook 2016

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Re: OUTLOOK: Can't open archived/stored emails

Hi.

3 more customers here... Aadell thanks for your entry and the KB-IDs.

Please let us know what Veritas say about the situation.

Kind Regards

Kai

-----------------------------------
https://twitter.com/pmcs_ev
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Re: OUTLOOK: Can't open archived/stored emails

I advise you all to call support, and mention you have the same issue as reported in Case-ID 22323941

The more reports come in, the higher prio it gets.

Regards. Gertjan
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Re: OUTLOOK: Can't open archived/stored emails

Email retrieval fails after installing Security Patch for Outlook 2010, 2013 and 2016
https://www.veritas.com/support/en_US/article.000127958

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Re: OUTLOOK: Can't open archived/stored emails

Didn't know that this issue was public. I came here just to post the issue and solution i came up with.

Today i encountered this issue in a customer running 11.0.1, Outook 2013 x64 on 64 bits OS. Initially i was looking in different directions since they had a lot of changed in their infrastructure in the past month but after discarding other factors i suspected it was related to Outlook scripting functionality.

After creating the following keys the user can retrieve the original email:

REG_SZ

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""

DWORD

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

The location of the registry keys shall respect the Outlook/Office bitness. Use the WOW6432Node folders if 32 bit.

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Re: OUTLOOK: Can't open archived/stored emails

Great find Ricardo, thanks for sharing

Regards. Gertjan
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Re: OUTLOOK: Can't open archived/stored emails

This worked for me. I have tested it on Outlook 2010 and Outlook 2016. Both 32-bit version.

These are the registry keys for 32-bit Office:

 Windows Registry Editor Version 5.00

;Outlook 2007
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2010
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2013
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2016
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

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Re: OUTLOOK: Can't open archived/stored emails

Thanks for sharing. We are also seeing more and more customers facing this problem.

--Virgil
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Re: OUTLOOK: Can't open archived/stored emails

Apparently the patch also changes the language of Outlook in some regions. I've seen mentioning Italian being switched to Portugese, and Dutch being switched to Swedish..

Regards. Gertjan
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Re: OUTLOOK: Can't open archived/stored emails

Hello,

after install the patch the Custom form script is  disabled by default

https://support.office.com/en-us/article/Custom-form-script-is-now-disabled-by-default-bd8ea308-733f...

STATUS

The change was first introduced in the September 12th, 2017 Outlook Public Updates and is included in the following MSI updates which now require the registry keys.

Outlook 2007

Outlook 2010

Outlook 2013

Outlook 2016

Click to Run status is as follows:

  1. Monthly Channel (Current Channel) will start supporting the registry keys in the update scheduled for September 18th release build 16.0.8431.2079.

  2. Semi-Annual Channel (FRDC) supports the registry keys with build 16.0.8431.2079.

  3. Deferred Channel supports the registry keys with build 16.0.8201.2193.

  4. Deferred Extended status is TBD.

  5. Insider Fast status is TBD.

  6. Insider Slow supports the registry keys with build 16.0.8431.2079

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Re: OUTLOOK: Can't open archived/stored emails

We have added the Registry workaround steps to our article on this. See here.

 

--Chris

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Re: OUTLOOK: Can't open archived/stored emails

We have the same problem but i have not installed KB4011086 at outlook 2007.

is there another update that can cause this?

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Re: OUTLOOK: Can't open archived/stored emails

Hi Guclu,

Is it possible that the patch got installed as part of a larger cumulative upgrade? Have you checked it within Control Pannel>Programs and Features>View Installed Updates as well?

--Virgil