cancel
Showing results for 
Search instead for 
Did you mean: 

OUTLOOK: Can't open archived/stored emails

aadell
Level 3

Hello,

Since this week Microsoft updates, Outlook (2010/2016) can't open archived/stored items. Maybe, Outlook is blocking VBScript of custom forms. I'm using EV Client 10/11.

To view an email, the users must "restore" to the mailbox and then open it.

The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).

 Thank you.

27 REPLIES 27

Marcrp
Level 5

We too are experiencing the same error since Microsoft Updates yesterday.

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

I advise to open a case at Veritas for this.

They should be able to pinpoint where the issue comes from. They should be able to hopefully find a workaround, and escalate to MS to get an explanation for the issue, and hopefully a fix.

Regards. Gertjan

Ronen_Tzimbel
Level 6
Partner Accredited

Hello,

we have a same issuse

Ronen

 

EHZ
Level 1
Partner Accredited

hi 

we have the same problam 

aadell
Level 3

I have opened case number 22323941.

273005589
Level 2
Partner Accredited Certified

Just uninstall KB4011089 (outlook2010) or KB4011090 (outlook2013)

KB4011086 - Outlook 2007
KB4011089 - Outlook 2010
KB4011090 - Outlook 2013
KB4011091 - Outlook 2016

Kai_Schröer
Level 5
Partner Accredited

Hi.

3 more customers here... Aadell thanks for your entry and the KB-IDs.

Please let us know what Veritas say about the situation.

Kind Regards

Kai

-----------------------------------
https://twitter.com/pmcs_ev

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

I advise you all to call support, and mention you have the same issue as reported in Case-ID 22323941

The more reports come in, the higher prio it gets.

Regards. Gertjan

Email retrieval fails after installing Security Patch for Outlook 2010, 2013 and 2016
https://www.veritas.com/support/en_US/article.000127958

RicardoGarrido
Level 2
Partner

Didn't know that this issue was public. I came here just to post the issue and solution i came up with.

Today i encountered this issue in a customer running 11.0.1, Outook 2013 x64 on 64 bits OS. Initially i was looking in different directions since they had a lot of changed in their infrastructure in the past month but after discarding other factors i suspected it was related to Outlook scripting functionality.

After creating the following keys the user can retrieve the original email:

REG_SZ

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""

DWORD

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

The location of the registry keys shall respect the Outlook/Office bitness. Use the WOW6432Node folders if 32 bit.

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Great find Ricardo, thanks for sharing

Regards. Gertjan

This worked for me. I have tested it on Outlook 2010 and Outlook 2016. Both 32-bit version.

These are the registry keys for 32-bit Office:

 Windows Registry Editor Version 5.00

;Outlook 2007
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2010
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2013
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

;Outlook 2016
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Thanks for sharing. We are also seeing more and more customers facing this problem.

--Virgil

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Apparently the patch also changes the language of Outlook in some regions. I've seen mentioning Italian being switched to Portugese, and Dutch being switched to Swedish..

Regards. Gertjan

Ronen_Tzimbel
Level 6
Partner Accredited

Hello,

after install the patch the Custom form script is  disabled by default

https://support.office.com/en-us/article/Custom-form-script-is-now-disabled-by-default-bd8ea308-733f...

STATUS

The change was first introduced in the September 12th, 2017 Outlook Public Updates and is included in the following MSI updates which now require the registry keys.

Outlook 2007

Outlook 2010

Outlook 2013

Outlook 2016

Click to Run status is as follows:

  1. Monthly Channel (Current Channel) will start supporting the registry keys in the update scheduled for September 18th release build 16.0.8431.2079.

  2. Semi-Annual Channel (FRDC) supports the registry keys with build 16.0.8431.2079.

  3. Deferred Channel supports the registry keys with build 16.0.8201.2193.

  4. Deferred Extended status is TBD.

  5. Insider Fast status is TBD.

  6. Insider Slow supports the registry keys with build 16.0.8431.2079

We have added the Registry workaround steps to our article on this. See here.

 

--Chris

We have the same problem but i have not installed KB4011086 at outlook 2007.

is there another update that can cause this?

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi Guclu,

Is it possible that the patch got installed as part of a larger cumulative upgrade? Have you checked it within Control Pannel>Programs and Features>View Installed Updates as well?

--Virgil