Since this week Microsoft updates, Outlook (2010/2016) can't open archived/stored items. Maybe, Outlook is blocking VBScript of custom forms. I'm using EV Client 10/11.
To view an email, the users must "restore" to the mailbox and then open it.
The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).
3 more customers here... Aadell thanks for your entry and the KB-IDs.
Please let us know what Veritas say about the situation.
Didn't know that this issue was public. I came here just to post the issue and solution i came up with.
Today i encountered this issue in a customer running 11.0.1, Outook 2013 x64 on 64 bits OS. Initially i was looking in different directions since they had a lot of changed in their infrastructure in the past month but after discarding other factors i suspected it was related to Outlook scripting functionality.
After creating the following keys the user can retrieve the original email:
The location of the registry keys shall respect the Outlook/Office bitness. Use the WOW6432Node folders if 32 bit.
This worked for me. I have tested it on Outlook 2010 and Outlook 2016. Both 32-bit version.
These are the registry keys for 32-bit Office:
Windows Registry Editor Version 5.00
after install the patch the Custom form script is disabled by default
The change was first introduced in the September 12th, 2017 Outlook Public Updates and is included in the following MSI updates which now require the registry keys.
Click to Run status is as follows:
Monthly Channel (Current Channel) will start supporting the registry keys in the update scheduled for September 18th release build 16.0.8431.2079.
Semi-Annual Channel (FRDC) supports the registry keys with build 16.0.8431.2079.
Deferred Channel supports the registry keys with build 16.0.8201.2193.
Deferred Extended status is TBD.
Insider Fast status is TBD.
Insider Slow supports the registry keys with build 16.0.8431.2079
Is it possible that the patch got installed as part of a larger cumulative upgrade? Have you checked it within Control Pannel>Programs and Features>View Installed Updates as well?