OUTLOOK: Can't open archived/stored emails

[aadell]

Hello,

Since this week Microsoft updates, Outlook (2010/2016) can't open archived/stored items. Maybe, Outlook is blocking VBScript of custom forms. I'm using EV Client 10/11.

To view an email, the users must "restore" to the mailbox and then open it.

The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).

 Thank you.

[Guclu]

Hello,

Yes i have checked that.Also i distribute updates with wsus.I have declined KB4011086.But this update is connected with KB4011110 and changed that with my deline.So i have uninstalled KB4011110 and problem solved.

thanks

[ICTSystemsTeam]

We are getting the double click issue - does not open archived email like it used to
Get the banner that does not work and the link to the archive email thta does work

Am running windows 7 with Outlook 2013
unable to see KB4011090 installed via

systeminfo | findstr "KB4011090"

have made registry changes and added the forms to the registry

IPM.Note.EnterpriseVault.PendingArchive
IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe
IPM.Note.EnterpriseVault.Shortcut.DeleteMe
IPM.Note.EnterpriseVault.Shortcut.RestoreMe
IPM.Note.EnterpriseVault.Shortcut

restarted outlook - still same issue ?
any thoughts

[FLX]

Hi,

currently, the download link doesn't work.

Does anyone have the original veritas registry files from https://www.veritas.com/support/en_US/article.000127958 ?

Thanks in advance

Edit: you should be logged in to download -solved

[Kai_Schröer]

Hi!

Always use the the download on the right side:

https://download.veritas.com/resources/content/live/SFDC/128000/000127958/en_US/RegistrySettings_TN0...

You don't need a login.

The link inline the text is something internal.

BTW:

As of October 6th, 2017, Enterprise Vault 12.2.1 is now generally available. The release notes contain a listing of what has been improved with 12.2.1.

-------
Users could not access archived emails after installing Microsoft Security Updates for Outlook [CFT-559]

Users could not access archived emails using the Enterprise Vault Outlook Add-In after they installed one of the following Microsoft Security Updates:

• KB4011089 for Outlook 2010
• KB4011090 for Outlook 2013
• KB4011091 for Outlook 2016

This has been fixed.
----

Enterprise Vault 12.2.1

https://www.veritas.com/support/en_US/article.000127352.html

[Marcde]

Will the technote be updated to reflect the information that Kai posted? 

[Trace]

The following registry script is all in one for outlook 2010, 2013 and 2016, either for win32 or win64 operation system. This way it can be easily distributed via GPO (without the hassle of filtering for different combinations of OS and Outlook). Once this registry script is executed the archived items can be opened by doubleclick in Outlook.

Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.PendingArchive"=""
"IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe"=""
"IPM.Note.EnterpriseVault.Shortcut.DeleteMe"=""
"IPM.Note.EnterpriseVault.Shortcut.RestoreMe"=""
"IPM.Note.EnterpriseVault.Shortcut"=""
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000

[RicardoGarrido]

I merged all the registry settings in a single .reg, just as you did, and then used the RegtoXML.ps1 script to create a GPP.

[JonADM]

Trace, this is great. Just need to add 2007 and we are good. This worked well for me, thanks.

Has anyone had success getting Outlook 2007 to work yet?