01-12-2020 11:05 AM
Hello all
I Have a terminal server 16 + outlook 16 + EV client 12.3
None of the users cannot open archived mails.
The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).
To view an email, the users must "restore" to the mailbox and then open it.
Any suggestions ?
Thank you.
Solved! Go to Solution.
01-12-2020 11:15 PM - edited 01-12-2020 11:16 PM
Update:
I found a solution, add this value in registry:
HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client
DisplayItemsUsingOOM registry key to 0
01-12-2020 11:20 AM - edited 01-12-2020 11:21 AM
01-12-2020 10:15 PM
Thank you for your assistance,
I tried this article with regsitry setting before two weeks, and it works well, but now it still not working.
https://www.veritas.com/content/support/en_US/article.100039979
01-12-2020 11:15 PM - edited 01-12-2020 11:16 PM
Update:
I found a solution, add this value in registry:
HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client
DisplayItemsUsingOOM registry key to 0