11-19-2014 01:38 AM
Hello,
I have EV 10.0.4 environment with 2 EV servers. Exchange 2007 OWA configured on 3 CAS servers.
On 2 of the 3 CAS servers OWA is working properly but while connecting to the third CAS server there are no EV icons.
After enabling OWA logging i found the following error: Exception sending WebDAV request: System.Net.WebException: The remote server returned an error: (440) Login Timeout.
According to http://www.symantec.com/business/support/index?page=content&id=TECH54224 i compared FBA settings and there are the same on all 3 CAS servers.(FBA for OWA is enabled - name only)
Any suggestions?
Thanks, Yaara.
11-19-2014 07:38 AM
are all the CAS servers on the exact same patch/cu level and the exact same version of EV OWA extensions? can you post the whole log you captured?
here's a few forum posts with the same issue. i wonder if anything they tried would be worth looking at:
https://www-secure.symantec.com/connect/forums/owa-buttons-not-showing
and a good technote with lots of troubleshooting resources
Article:TECH68743 | | | Created: 2009-01-13 | | | Updated: 2014-03-17 | | | Article URL http://www.symantec.com/docs/TECH68743 |
11-19-2014 08:46 AM
Try running the EVORT tool to analyse your Exchange setup
http://www.symantec.com/business/support/index?page=content&id=TECH126141
It sounds like a problem with the "Exchange" virtual directory settings though.
11-25-2014 11:32 PM
Thank you for your answers.
I'm attaching the whole log file.
19/11/2014 11:14:12 [1412,11] ############################################################# 19/11/2014 11:14:12 [1412,11] Request processing started 19/11/2014 11:14:12 [1412,11] Url: https://ex-*********.loc/owa/forms/premium/StartPage.aspx 19/11/2014 11:14:12 [1412,11] RawUrl: /owa/default.aspx 19/11/2014 11:14:12 [1412,11] Query String parameters: 19/11/2014 11:14:12 [1412,11] Cookies 19/11/2014 11:14:12 [1412,11] sessionid: e8b69a17-4421-4fe1-9268-d17dba337735 19/11/2014 11:14:12 [1412,11] cadata: "0GAjDMaFppxdHtlmu0nbHdNOS3rODOljYzaidIWEV6Gv0lyqgD3W+s7yhqqtW095C" 19/11/2014 11:14:12 [1412,11] UserContext: 6IaDwzG8kESoDDFmjt8a6-I5nHlw19FIaYth0hg9D23vtby5lLcUyEsGCK6vDkU--hWH05uKljw. 19/11/2014 11:14:12 [1412,11] Form: 19/11/2014 11:14:12 [1412,11] OWA Session details 19/11/2014 11:14:12 [1412,11] User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E) 19/11/2014 11:14:12 [1412,11] Authentication type: Basic 19/11/2014 11:14:12 [1412,11] Authenticated user: MEHMAIL\069933141 19/11/2014 11:14:12 [1412,11] Client IP Address: 10.16.61.10 19/11/2014 11:14:12 [1412,11] Server IP Address: 10.18.18.60 19/11/2014 11:14:12 [1412,11] Host: ex-hub3.******.***** 19/11/2014 11:14:12 [1412,11] Primary SMTP Address: ******@*****.co.il 19/11/2014 11:14:12 [1412,11] Explicit Logon: False 19/11/2014 11:14:12 [1412,11] Explicit Logon Address: owa 19/11/2014 11:14:12 [1412,11] EV Extensions DLL version: 10.0.4.0 19/11/2014 11:14:12 [1412,11] [RequestProcessor::StartImpersonation] Impersonating logged on user 19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] Loading EVContext 19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v10.0.4.1189\Languages\he-il.lan 19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Language file not found 19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v10.0.4.1189\Languages\he.lan 19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Loaded language: he 19/11/2014 11:14:12 [1412,11] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults 19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Loading hidden settings 19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Getting hidden message entry id using SMTP address: *****@*****.co.il 19/11/2014 11:14:12 [1412,11] [WebDAVHelpers::GetEVHiddenMessageId] Mailbox Url: https://localhost/exchange/******@*****.co.il 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request url: https://localhost/exchange/******@******.co.il 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request method: PROPFIND 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request timeout (milliseconds): 30000 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Adding FBA cookies 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Adding Depth header: 0 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request body: <?xml version="1.0"?><d:propfind xmlns:d="DAV:" ><d:prop><u:inbox xmlns:u="urn:schemas:httpmail:" /></d:prop></d:propfind> 19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Exception sending WebDAV request: System.Net.WebException: The remote server returned an error: (440) Login Timeout. at System.Net.HttpWebRequest.GetResponse() at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.WebDAVRequest.Send() 19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Exception loading hidden settings: 19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] System.NullReferenceException: Object reference not set to an instance of an object. at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.WebDAVHelpers.GetEVHiddenMessageId(Log oLog, EVContext oEVContext) at Symantec.EnterpriseVault.Owa.Core.EVContext.LoadHiddenSettings(Log oLog, Boolean brefresh) 19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Using default settings 19/11/2014 11:14:12 [1412,11] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults 19/11/2014 11:14:12 [1412,11] [EVContext::LogHiddenSettings] Mailbox Settings loaded at: יום שני 01 ינואר 0001, 00:00:00 19/11/2014 11:14:12 [1412,11] [EVContext::LogHiddenSettings] Enabled for archiving: Never Enabled 19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] EVContext intialised at 19/11/2014 11:14:12 19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00 19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Checking browser... 19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E) 19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Using premium client - browser valid 19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Returning: True 19/11/2014 11:14:12 [1412,11] [RequestProcessor::ProcessRequest] Setting response filter: Premium.WunderBar 19/11/2014 11:14:12 [1412,11] [RequestProcessor:StopImpersonation] Stopped impersonation 19/11/2014 11:14:12 [1412,11] Request processing finished 19/11/2014 11:14:12 [1412,11] #############################################################
11-27-2014 03:58 AM
It still looks like a problem with the "Exchange" virtual directory on that CAS.
Did you run the EVORT tool?
And have you seen this article?: http://support.microsoft.com/kb/941201
I would suggest following the steps for the "exchange" virtual directory only
12-01-2014 12:28 AM
Thank You Andrew.
I'll check the exchange virtual directory.
I did run the EVORT tool, didn't find anything.