OWA 2007 - Error 440 login timeout

[Yaara]

Hello,

I have EV 10.0.4 environment with 2 EV servers. Exchange 2007 OWA configured on 3 CAS servers.

On 2 of the 3 CAS servers OWA is working properly but while connecting to the third CAS server there are no EV icons.

After enabling OWA logging i found the following error:  Exception sending WebDAV request: System.Net.WebException: The remote server returned an error: (440) Login Timeout.

According to http://www.symantec.com/business/support/index?page=content&id=TECH54224 i compared FBA settings and there are the same on all 3 CAS servers.(FBA for OWA is enabled - name only)

Any suggestions?

Thanks, Yaara.

[AndrewB]

are all the CAS servers on the exact same patch/cu level and the exact same version of EV OWA extensions? can you post the whole log you captured?

here's a few forum posts with the same issue. i wonder if anything they tried would be worth looking at:

https://www-secure.symantec.com/connect/forums/owa-buttons-not-showing

and a good technote with lots of troubleshooting resources

Troubleshooting Enterprise Vault (EV) toolbar display issues in Outlook Web Access/App (OWA) 2007/2010

Article:TECH68743

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Created: 2009-01-13

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Updated: 2014-03-17

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Article URL http://www.symantec.com/docs/TECH68743

[Andrew_G_]

Try running the EVORT tool to analyse your Exchange setup

http://www.symantec.com/business/support/index?page=content&id=TECH126141

It sounds like a problem with the "Exchange" virtual directory settings though.

[Yaara]

Thank you for your answers.

I'm attaching the whole log file.

19/11/2014 11:14:12 [1412,11] #############################################################
19/11/2014 11:14:12 [1412,11] Request processing started
19/11/2014 11:14:12 [1412,11] Url: https://ex-*********.loc/owa/forms/premium/StartPage.aspx
19/11/2014 11:14:12 [1412,11] RawUrl: /owa/default.aspx
19/11/2014 11:14:12 [1412,11] Query String parameters:
19/11/2014 11:14:12 [1412,11] Cookies
19/11/2014 11:14:12 [1412,11]     sessionid: e8b69a17-4421-4fe1-9268-d17dba337735
19/11/2014 11:14:12 [1412,11]     cadata: "0GAjDMaFppxdHtlmu0nbHdNOS3rODOljYzaidIWEV6Gv0lyqgD3W+s7yhqqtW095C"
19/11/2014 11:14:12 [1412,11]     UserContext: 6IaDwzG8kESoDDFmjt8a6-I5nHlw19FIaYth0hg9D23vtby5lLcUyEsGCK6vDkU--hWH05uKljw.
19/11/2014 11:14:12 [1412,11] Form: 
19/11/2014 11:14:12 [1412,11] OWA Session details
19/11/2014 11:14:12 [1412,11]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
19/11/2014 11:14:12 [1412,11]     Authentication type: Basic
19/11/2014 11:14:12 [1412,11]     Authenticated user: MEHMAIL\069933141
19/11/2014 11:14:12 [1412,11]     Client IP Address: 10.16.61.10
19/11/2014 11:14:12 [1412,11]     Server IP Address: 10.18.18.60
19/11/2014 11:14:12 [1412,11]     Host: ex-hub3.******.*****
19/11/2014 11:14:12 [1412,11] Primary SMTP Address: ******@*****.co.il
19/11/2014 11:14:12 [1412,11] Explicit Logon: False
19/11/2014 11:14:12 [1412,11] Explicit Logon Address: owa
19/11/2014 11:14:12 [1412,11] EV Extensions DLL version: 10.0.4.0
19/11/2014 11:14:12 [1412,11] [RequestProcessor::StartImpersonation] Impersonating logged on user
19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] Loading EVContext
19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v10.0.4.1189\Languages\he-il.lan
19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Language file not found
19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v10.0.4.1189\Languages\he.lan
19/11/2014 11:14:12 [1412,11] [Resources::LoadLanguageFile] Loaded language: he
19/11/2014 11:14:12 [1412,11] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Loading hidden settings
19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Getting hidden message entry id using SMTP address: *****@*****.co.il
19/11/2014 11:14:12 [1412,11] [WebDAVHelpers::GetEVHiddenMessageId] Mailbox Url: https://localhost/exchange/******@*****.co.il
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request url: https://localhost/exchange/******@******.co.il
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request method: PROPFIND
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request timeout (milliseconds): 30000
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Adding FBA cookies
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Adding Depth header: 0
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Request body: <?xml version="1.0"?><d:propfind xmlns:d="DAV:" ><d:prop><u:inbox xmlns:u="urn:schemas:httpmail:" /></d:prop></d:propfind>
19/11/2014 11:14:12 [1412,11] [WebDAVRequest::Send] Exception sending WebDAV request: System.Net.WebException: The remote server returned an error: (440) Login Timeout.
   at System.Net.HttpWebRequest.GetResponse()
   at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.WebDAVRequest.Send()
19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Exception loading hidden settings: 
19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings]     System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.WebDAVHelpers.GetEVHiddenMessageId(Log oLog, EVContext oEVContext)
   at Symantec.EnterpriseVault.Owa.Core.EVContext.LoadHiddenSettings(Log oLog, Boolean brefresh)
19/11/2014 11:14:12 [1412,11] [EVContext::LoadHiddenSettings] Using default settings
19/11/2014 11:14:12 [1412,11] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
19/11/2014 11:14:12 [1412,11] [EVContext::LogHiddenSettings] Mailbox Settings loaded at: יום שני 01 ינואר 0001, 00:00:00
19/11/2014 11:14:12 [1412,11] [EVContext::LogHiddenSettings]     Enabled for archiving: Never Enabled
19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] EVContext intialised at 19/11/2014 11:14:12
19/11/2014 11:14:12 [1412,11] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Checking browser...
19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Using premium client - browser valid
19/11/2014 11:14:12 [1412,11] [EVContext::IsValidBrowser] Returning: True
19/11/2014 11:14:12 [1412,11] [RequestProcessor::ProcessRequest] Setting response filter: Premium.WunderBar
19/11/2014 11:14:12 [1412,11] [RequestProcessor:StopImpersonation] Stopped impersonation
19/11/2014 11:14:12 [1412,11] Request processing finished
19/11/2014 11:14:12 [1412,11] #############################################################

[Andrew_G_]

It still looks like a problem with the "Exchange" virtual directory on that CAS.

Did you run the EVORT tool?

And have you seen this article?: http://support.microsoft.com/kb/941201

I would suggest following the steps for the "exchange" virtual directory only

[Yaara]

Thank You Andrew.

I'll check the exchange virtual directory.

I did run the EVORT tool, didn't find anything.