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OWA vault access from external network

Level 3


we have just finished fixing the internal OWA access to archived itmes, and now I would like to set up the external access.

We use split-horizon DNS. resolves to the F5 virtual IP in the internal network. I see the EV buttons and I can retrieve items with a double click. resolves to a public IP from external and from there it goes through the firewall and goes to the F5 (There is a append rule on the F5 to add the '/owa' at the end). I'm not really sure about the external stuff as it is handled by another IT team.

When coming from external I cannot retrieve any archived items, and I don't see the Archive/Restore/Delete options when I right click on an item.

Where should I start to fix this?