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Office mail app issue after EV 12.1.1

vjose79
Level 4
Partner Accredited Certified

Dear Friends,

My Office Mail App is not working after upgrading EV to 12.1.1. It was working in 12.1.

The Office mail App bar just shows blank boxes in OWA as well as in Outlook. Users do get prompted for password and after entering the password, it just shows up as blank box. I tried to remove and enable the app again but its the same.

evapp.JPG

Did anyone face this with similar environment as below,

Exchange 2013 CU13
EV 12.1.1 on Windows Server 2012 R2

Thanks in advance for any suggestions.

Regards
VJ

4 REPLIES 4

Marcde
Level 6
Partner    VIP    Accredited

Hello VJ,

we are facing this as well with 12.1.1 but with Exchange 2016 CU4. 

Did you find a solution for that?

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

vjose79
Level 4
Partner Accredited Certified

I contacted support and they confirmed that it was an issue with the product 12.1.1 but with a simple fix involving just renaming a value in registry. They informed that it would be fixed in the next release. Please contact support so that they are aware others having this issue as well. For reference my customers ticket number was 21855184. 

Marcde
Level 6
Partner    VIP    Accredited

Thanks VJ. Do you have an Etrack in addition to the case number? 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

Marcde
Level 6
Partner    VIP    Accredited

If someone comes across this. The following is the technote related to that behavior:

Enterprise Vault Office Mail App doesn't work after upgrade
https://www.veritas.com/support/en_US/article.000125852

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de