05-15-2012 02:54 AM
I was wondering if offline files are supported in Windows 7. I create the registry setting like stated in following technote:
Offline file synchronization of archived files generates synchronization errors when recall limit is reached.
Article URL http://www.symantec.com/docs/TECH58325
Before i want to make clear that it will only work, when you create the registry key in this manner:
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\FSA\PlaceholderService and not
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\FSA\Placeholder Service. There is apparently an error in misspelling as you will see in the registry guide.
But this brings me to the question is this still the same when creating on a Windows 7 workstation or is the Workaround a different?
Thanks for your help.
Solved! Go to Solution.
05-15-2012 04:49 AM
The Registry Key should be HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\FSA\PlaceholderService
This is only for use on the file server where the Enterprise Vault FSA Agent has been installed, the Enterprise Vault FSA Agent is not installed on a windows 7 machine.
for more on offline files check out connect forum Does EV FSA supports MS Offline files? https://www-secure.symantec.com/connect/forums/does-ev-fsa-supports-ms-offline-files
05-15-2012 04:49 AM
The Registry Key should be HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\FSA\PlaceholderService
This is only for use on the file server where the Enterprise Vault FSA Agent has been installed, the Enterprise Vault FSA Agent is not installed on a windows 7 machine.
for more on offline files check out connect forum Does EV FSA supports MS Offline files? https://www-secure.symantec.com/connect/forums/does-ev-fsa-supports-ms-offline-files
05-15-2012 04:56 AM
In the above posted technote it is decribed as follows:
" It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes".
We had this done on an XP Workstation and it works.
My question is regarding Windows 7.
05-15-2012 09:44 AM
05-16-2012 02:31 AM
I understand the confusion here but E-V is correct. The registry changes should be made on the Windows File Server that is running the FSA Agent. The issue is caused by the fact that a sync could exceed the max recalls allowed. This limit is set on the file server not the client machine.
I would also strongly advise you take note of the warning in the technote. Worse case scenario if the settings are too high and too many recalls take place is that the file server stop responding.
Please note that altering these settings will affect performance e.g. increasing the amount of recalls allowed will potentially increase the load on the Enterprise Vault Server, as an increased amount of data will be able to be recalled.
05-16-2012 03:48 AM
We had a client with exactily this issue. They asked us to write a tool which copys the original files to there local disk using download.asp and not recall.
If this is something you would consider, let me know I can share more information with you.
05-16-2012 04:57 AM
Because it works, creating a registry key on XP like stated in the technote, this works. No change on the EV server. I do not know if this will be the same for Vista. As the technote says that is supported. You cannot locate the key on the workstation you need to create it; but apparently it works. When changing the recall limit values on the Ev server is the solution, I can accept this, but I ask myself which advantage should this have when only a few users use this feature and you enable it for everyone.
But nevertheless I thank you all for your ideas.
06-20-2012 07:12 AM
The sync problem was related to MS offline Files being recalled to the file server. The registry key will allow the recall without limitation to Placeholders. But the real solution is the activation of the pass-through recall for a Windows file server. http://www.symantec.com/docs/HOWTO49546
This will not recall the files to the server when a Offline Filles sync as per default and therefore no offline-sync problems to Users.
07-27-2012 01:28 AM
Is there anything else needed on this topic?
For what it's worth I took the tool that Wayne mentioned for a quick spin, and it's great. I used it for making a copy of a share containing a mixture of archived and non-archived files to my local machine for work I wanted to do 'offline'. It woked a treat.