Oldest Index item and Actually archive mail

[pjglick]

Could someone tell mw exactly what the oldex index items actually means.  I have user who shows old mail which is beyond the configured expiry as being the oldest item but I cannot find that item in their archive?

Thoughts.

[TonySterling · Accepted solution]

It is the date of the oldest item in their archive.  Is expiry based on the Modified Date or Archived Data?

What version of EV? If you do a search of their archive and sort by item date oldest first do you see it?  It could be their Index needs updated.  Also, it could be a mal-formed mail that actually isn't that old, just has the wrong date on it.