03-25-2009 07:34 PM
Hi Everyone,
I am having an issue where I believe that one particular message is generating a lot of errors in the Enterprise Vault and Enterprise Vault Converters event logs.
During the archving task I see a lot of the following in the Enterprise Vault event log:
Event Type: Error Event Source: Enterprise Vault Event Category: Storage Archive Event ID: 6592 Date: 26/03/2009 Time: 12:26:31 PM User: N/A Computer: WPREV01 Description: Abnormal error occurred VaultId: 17D4DFEDE8DF3B746AD290BE7A46F858F1110000evsite Reference: GOPV/dt For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp Data: 0000: 43 61 74 61 73 74 72 6f Catastro 0008: 70 68 69 63 20 66 61 69 phic fai 0010: 6c 75 72 65 20 20 5b 30 lure [0 0018: 78 38 30 30 30 66 66 66 x8000fff 0020: 66 5d f]
These seem to coincide with the following errors in the Enterprise Vault Converters log:
Event Type: Error Event Source: Enterprise Vault Converters Event Category: Storage Archive Event ID: 6497 Date: 26/03/2009 Time: 12:28:54 PM User: N/A Computer: WPREV01 Description: Error from document conversion: Vault ID: 1D3E5D47290AA0E4D8491381494F45C431110000evsite Saveset Message for Mailbox /o=TPI/ou=TPIGroup/cn=Recipients/cn=BPavlicic, Message titled: Thanks to ALL <0x8004011b>It seems to be this one message ('Thanks to ALL') that is causing this issue. Is there any way that I can tell EV to discard this message? Or would anyone have any idea on what is causing this error?
Solved! Go to Solution.
03-26-2009 01:22 AM
03-26-2009 01:22 AM
04-05-2009 08:15 PM
Thanks patrickkuah,
This looks like the problem. The message in question has over 2000+ recipients.
Thanks
Cheers