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Opening

HistoJas
Level 2

Some archived files give the following three error message when we try to open them.Some archived files give the following three error message when we try to open them.

 
Some archived emails open without issues.
Some of the archived files open and we get the below:
 
To add to this, the enterprise server services randomly stop and we have to add manually start them every time.

Please see attached for pictures \ screen shots

 

Any help is greatly appreciated

1 REPLY 1

Marcde
Moderator
Moderator
Partner    VIP    Accredited

Well, based on what you wrote - could it be that the randomly stopped services are the root cause of your problem? Have you been able to verify if always the same items are failing to open? 

It is probably the best to get in touch with your support partner to verify the situation together with him. Try to take a look at the EV eventlog the time the services are stopping. There could be a lot of reasons why this is happening. 

 

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de