09-07-2014 05:27 PM
ev 8 sp5
we ran our manual expiry process and it ran fine, finished no errors.
now when we run the shortcut processing with the option in the mailbox policy to "delete orphaned shortcuts" it doesnt delete them.
found a bunch of articles out there saying what to do and none of them worked.
any ideas?
thanks
Solved! Go to Solution.
09-07-2014 06:52 PM
Did you see this? Could it be you have 1000's of shortcuts that need deleted and it will take more than one pass?
Also, you need to upgrade ASAP. :)
Article:TECH68087 | | | Created: 2009-01-20 | | | Updated: 2013-03-28 | | | Article URL http://www.symantec.com/docs/TECH68087 |
Shortcut Deletion is not deleting orphaned shortcuts
The next time the archive task runs, with shortcut processing, a "Fat Check" should be run against the mailbox. If there are a larger number of orphaned shortcuts, it is possible that one pass will not be enough to remove them all. This is due to the fact that the default number of orphaned shortcuts to be processed is 1000.
If you have already tried that, maybe you could list the TN's you have tried, otherwise you will probably get more of the same.
Outside that I think a call to support is in order.
09-07-2014 06:52 PM
Did you see this? Could it be you have 1000's of shortcuts that need deleted and it will take more than one pass?
Also, you need to upgrade ASAP. :)
Article:TECH68087 | | | Created: 2009-01-20 | | | Updated: 2013-03-28 | | | Article URL http://www.symantec.com/docs/TECH68087 |
Shortcut Deletion is not deleting orphaned shortcuts
The next time the archive task runs, with shortcut processing, a "Fat Check" should be run against the mailbox. If there are a larger number of orphaned shortcuts, it is possible that one pass will not be enough to remove them all. This is due to the fact that the default number of orphaned shortcuts to be processed is 1000.
If you have already tried that, maybe you could list the TN's you have tried, otherwise you will probably get more of the same.
Outside that I think a call to support is in order.
09-08-2014 05:22 AM
ahhh. tony the ole "u" word.... LOL!!
i know we desperately need to upgrade, just have not come to a descsion yet as to what were going to do.
i tried what you posted and no good, and followed all the articles i found online, no good, i have a ticket open with symantec, well see what they come up with.
thanks