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Outlook 2010 Add-In

I just had an issue with a client not being able to install the Outlook Add-In.  Their Outlook version was 14.0.5128.5000 where as a previous Outlook 2010 on another client machine was a slightly lower version (I assume a few Office updates less) and it worked fine.  I have had to download the entire 9.0.2 image for Enterprise Vault just to extract the small Outlook Add-In.  Is this not available as a seperate download anywhere for our client to get themselves?

 

 

 

Thanks,
Luke

1 Solution

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Accepted Solution!

The latest version is

The latest version is 9.0.2.

 

You can get later clients, other than the base release, with a bit of digger.  Eg :

http://www.symantec.com/business/support/index?page=content&id=tech162170

That's a cumulative client update post EV 9.0.2

You may want to look at enabling MSI logging, if the install doesn't succeed :

https://www-secure.symantec.com/connect/blogs/enterprise-vault-outlook-client-installer-logging

Working for Quadrotech-it.com

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4 Replies
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nope, clients are always

nope, clients are always available through the full install, unless that is you are downloading a hotfix client

https://www.linkedin.com/in/alex-allen-turl-07370146
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I think this is a very valid

I think this is a very valid point - the obvious "suggestion" to Symantec from this is:

Can you make a "client only" download available.

The other thing to note from this is - what error did you get when it failed to install?
If there there really is a problem installing recent versions of the vault client on OL2010 due to more recent Outlook / Office patches, then (IMHO) a lot of peoeple are going to want to know about that and easily find the resolution (assuming this is it).

Update:
Bizzarely - just went to the file connect site, clicked on the list of available products,  expanded "Symantec Enterprise Vault 9.0", and below this it shows:

"International English 9.0.3" !

I wasn't aware version 9.0.3 had been released? - is that version correct?

Thanks
-AL

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International English 9.0.3

Indeed, the latest E-Vault version as posted on the list of available products shows "International English 9.0.3"; however, FileConnect only offers 9.0 through 9.0.2 to download. Is there any other way to obtain the latest version from Symantec?

Highlighted
Accepted Solution!

The latest version is

The latest version is 9.0.2.

 

You can get later clients, other than the base release, with a bit of digger.  Eg :

http://www.symantec.com/business/support/index?page=content&id=tech162170

That's a cumulative client update post EV 9.0.2

You may want to look at enabling MSI logging, if the install doesn't succeed :

https://www-secure.symantec.com/connect/blogs/enterprise-vault-outlook-client-installer-logging

Working for Quadrotech-it.com

View solution in original post