03-25-2011 10:40 AM
I just had an issue with a client not being able to install the Outlook Add-In. Their Outlook version was 14.0.5128.5000 where as a previous Outlook 2010 on another client machine was a slightly lower version (I assume a few Office updates less) and it worked fine. I have had to download the entire 9.0.2 image for Enterprise Vault just to extract the small Outlook Add-In. Is this not available as a seperate download anywhere for our client to get themselves?
Thanks,
Luke
Solved! Go to Solution.
07-06-2011 01:08 AM
The latest version is 9.0.2.
You can get later clients, other than the base release, with a bit of digger. Eg :
http://www.symantec.com/business/support/index?page=content&id=tech162170
That's a cumulative client update post EV 9.0.2
You may want to look at enabling MSI logging, if the install doesn't succeed :
https://www-secure.symantec.com/connect/blogs/enterprise-vault-outlook-client-installer-logging
03-25-2011 11:00 AM
nope, clients are always available through the full install, unless that is you are downloading a hotfix client
03-26-2011 02:28 PM
I think this is a very valid point - the obvious "suggestion" to Symantec from this is:
Can you make a "client only" download available.
The other thing to note from this is - what error did you get when it failed to install?
If there there really is a problem installing recent versions of the vault client on OL2010 due to more recent Outlook / Office patches, then (IMHO) a lot of peoeple are going to want to know about that and easily find the resolution (assuming this is it).
Update:
Bizzarely - just went to the file connect site, clicked on the list of available products, expanded "Symantec Enterprise Vault 9.0", and below this it shows:
"International English 9.0.3" !
I wasn't aware version 9.0.3 had been released? - is that version correct?
Thanks
-AL
07-05-2011 01:10 PM
Indeed, the latest E-Vault version as posted on the list of available products shows "International English 9.0.3"; however, FileConnect only offers 9.0 through 9.0.2 to download. Is there any other way to obtain the latest version from Symantec?
07-06-2011 01:08 AM
The latest version is 9.0.2.
You can get later clients, other than the base release, with a bit of digger. Eg :
http://www.symantec.com/business/support/index?page=content&id=tech162170
That's a cumulative client update post EV 9.0.2
You may want to look at enabling MSI logging, if the install doesn't succeed :
https://www-secure.symantec.com/connect/blogs/enterprise-vault-outlook-client-installer-logging