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Outlook 2013 Add-in not loading

Level 4

I upgraded to version for EV and have installed the new outlook add-in for outlook 2013. Everytime it tries to load in outlook it gets a runtime error. I am on Exchange 2010.


Any thoughts on how I can get this to work?






Level 6

Which version of EV server do you use, and service pack?

Which client operating system do you use?

Which other Outlook Add-ins do you have installed?

Can you post the details of the 'runtime error' ?

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Level 4

I run Enterprise Vault version

Client OS is Windows 8, Server OS is Windows 2008 R2

Outlook add-ins are - OneNote, Sharepoint, Exchange, Outlook Social connector, Outlook Change Notifier, MS Access, and Lync Meeting. All the rest are disabled.

I don't have any details except what is in the picture. Can I get more details from a log file?

Level 6

Aaron... "Can I get more details from a log file"... well, yes, maybe, and no, maybe.

You say you get a runtime error.  Please explain.


A crash of the Add-in will generate an event in the application event log on the client machine.

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Level 6
Employee Accredited Certified

Hi Aaron,


Can you upload a screenshot of the error you get.. ??


Level 6
Employee Accredited

Sometimes, 3rd party add-ins may interrupt the EV add-in. You might want to try disabling any other add-ins loaded to test if there are any conflicts.

Level 4

I posted a screen shot in my original post that shows the runtime error.


When I try to enable the plug-in the only error I get is outlook crashing.

Log Name:      Application
Source:        Application Error
Date:          12/12/2013 8:03:09 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AN5600.highfieldscapital.corp
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253b2ae
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d557d
Exception code: 0xc06d007e
Fault offset: 0x000000000000ab78
Faulting process id: 0x217c
Faulting application start time: 0x01cef73a76391815
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: bf64cbdc-632d-11e3-8259-18037324aec6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2013-12-12T13:03:09.000000000Z" />
    <Security />
    <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>

Level 6

Sorry the screenshot on the original post is of the add-ins loaded inside Outlook, not of a crash ...


Anyway ..  I would suggest disabling *every* Add-in, and restart Outlook a few times.

Then enable the EV Outlook Add-in, and restart Outlook a few times.


Rinse and repeat.


By the way does this happen on *every* machine, or just one, or some?

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Level 4

The screenshot has the plugin selected stating the runtime error which is why I added it.

So far I am the only one but I am testing outlook 2013. I will install it on some other computers and see if the same thing happens. I have disabled all the add-ins but nothing so far.

Will keep you posted.

Level 6

Okay - great

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