I upgraded to version 10.0.0.4 for EV and have installed the new outlook add-in for outlook 2013. Everytime it tries to load in outlook it gets a runtime error. I am on Exchange 2010.
Any thoughts on how I can get this to work?
Which version of EV server do you use, and service pack?
Which client operating system do you use?
Which other Outlook Add-ins do you have installed?
Can you post the details of the 'runtime error' ?
I run Enterprise Vault version 10.0.4.1189
Client OS is Windows 8, Server OS is Windows 2008 R2
Outlook add-ins are - OneNote, Sharepoint, Exchange, Outlook Social connector, Outlook Change Notifier, MS Access, and Lync Meeting. All the rest are disabled.
I don't have any details except what is in the picture. Can I get more details from a log file?
Aaron... "Can I get more details from a log file"... well, yes, maybe, and no, maybe.
You say you get a runtime error. Please explain.
A crash of the Add-in will generate an event in the application event log on the client machine.
I posted a screen shot in my original post that shows the runtime error.
When I try to enable the plug-in the only error I get is outlook crashing.
Log Name: Application
Source: Application Error
Date: 12/12/2013 8:03:09 AM
Event ID: 1000
Task Category: (100)
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253b2ae
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d557d
Exception code: 0xc06d007e
Fault offset: 0x000000000000ab78
Faulting process id: 0x217c
Faulting application start time: 0x01cef73a76391815
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: bf64cbdc-632d-11e3-8259-18037324aec6
Faulting package full name:
Faulting package-relative application ID:
<Provider Name="Application Error" />
<TimeCreated SystemTime="2013-12-12T13:03:09.000000000Z" />
<Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
Sorry the screenshot on the original post is of the add-ins loaded inside Outlook, not of a crash ...
Anyway .. I would suggest disabling *every* Add-in, and restart Outlook a few times.
Then enable the EV Outlook Add-in, and restart Outlook a few times.
Rinse and repeat.
By the way does this happen on *every* machine, or just one, or some?
The screenshot has the plugin selected stating the runtime error which is why I added it.
So far I am the only one but I am testing outlook 2013. I will install it on some other computers and see if the same thing happens. I have disabled all the add-ins but nothing so far.
Will keep you posted.