We are having a situation where EV Outlook Add-in disconnect and will not connect back untill we restart the MSOutlook.
1. Exchange 2010
2. Outlook 2010/2013
3. Enterprisevault version :12.2
4. User mailbox is configured with outlook anywhere
Currently our EV addin http connection is example : https://abc.test.com/enterprisevault which is working fine and users are able to access their messages in outlook.
Problem: During network switching over the EV add-in http connection is getting updated automatically as https://mail.company.com/enterprisevault (which is not valid url to access the archive messages). To resolve this issue we need to restart the outlook after which EV addin http connection gets updated back to : https://abc.test.com/enterprisevault
Can any one help us to resolve this issue. When the Netwrok connections switchover the acutal EV http connection url should get updated without outlook restart
Thanks and Regards