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Outlook Search Button not working

vaultlearner
Level 4
Partner Accredited

Hi,

Outlook 2013 client Ev 11.0.1 cf5 Store, Restore, Help buttons working but Search button is not working nothing happens when I click it. From direct link(search) for this user is working on browser.

Client log:

Action: Failed to execute action 'SEARCH' enterprise vault

Action: A COM error exception has been caught: a5104005

 

Thanks,

Can

1 ACCEPTED SOLUTION

Accepted Solutions

plaudone1
Level 6
Employee

Hi, 

Can you review the following post as there is a workaround listed? https://vox.veritas.com/t5/Enterprise-Vault/Outlook-security-patch-KB4011178-breaks-Enterprise-Vault...

Support is testing and if confirmed it is working the article - http://www.veritas.com/docs/000128053 will be updated. 

Regards,

Patrick 

View solution in original post

2 REPLIES 2

plaudone1
Level 6
Employee

Hi, 

Can you review the following post as there is a workaround listed? https://vox.veritas.com/t5/Enterprise-Vault/Outlook-security-patch-KB4011178-breaks-Enterprise-Vault...

Support is testing and if confirmed it is working the article - http://www.veritas.com/docs/000128053 will be updated. 

Regards,

Patrick 

Hi, 
The article has been updated with the verified workaround. 000128053

Regards,

Patrick