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Outlook and OWA double-click shortcut issue

symtecman
Level 2

Using Enterprise Vault 11.0.1 with Cumulative Hotfix 5
Outlook 2013 clients with same Outlook-Addon version as server
Exchange 2010 SP3 servers

In the last few weeks when we double-click a stub shortcut it no longer shows the whole email. It just shows the stub shotcut again and have to click the hyperlink. This happens in Outlook and OWA.

ON EV Exchange mailbox policy - Shortcut Content tab - When shortcut is opened = Show contents

Does anyone know what could cause this. Reset evclient and forms cache does not work. Tried re-install of Outlook-addon but same issue.

Is the problem likley linked to needing to redo the OWA Extensions on the CAS servers?

1 ACCEPTED SOLUTION

Accepted Solutions

symtecman
Level 2

Did not see previous issues posted that are the same. Followed below article: 
https://www.veritas.com/support/en_US/article.000127958
and Outlook 2013 opens email OK. OWA does not but can't remember if this is normal or not.

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1 REPLY 1

symtecman
Level 2

Did not see previous issues posted that are the same. Followed below article: 
https://www.veritas.com/support/en_US/article.000127958
and Outlook 2013 opens email OK. OWA does not but can't remember if this is normal or not.