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Outlook icon not correctly

tiagotoledo
Level 4

Two things I would ask:

1) Enabling archiving and this functional (Without the outlook plugin installed)! When opening the outook the items that were archived, this with envelope icon as if it had not read. This is normal?

2) I installed the Outlook plugin and the icon has been updated, but it is the wrong icon. How do you adjust this error?

According to the attached image, the icon informs that it has not been archived, but when accessing the file of this user it is possible to see the archived item.

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tiago.toledo@h9e.com.br
www.h9e.com.br - www.ventobravo.com
1 ACCEPTED SOLUTION

Accepted Solutions

VirgilDobos
Level 6
Partner    VIP    Accredited Certified

Hi mate,

This seems to be related to the safety copies configuration. Check on your vault store whether it is set to wait for the backup before items are converted to shortcut. If this is the case, you will have to back up EV vautl store partitions and then the archvied emails will convert to shortcut.

For more info about safety copies, have a look on this article: https://www.veritas.com/support/en_US/article.000102237

Let me know if you need more help.

--Virgil

View solution in original post

2 REPLIES 2

VirgilDobos
Level 6
Partner    VIP    Accredited Certified

Hi mate,

This seems to be related to the safety copies configuration. Check on your vault store whether it is set to wait for the backup before items are converted to shortcut. If this is the case, you will have to back up EV vautl store partitions and then the archvied emails will convert to shortcut.

For more info about safety copies, have a look on this article: https://www.veritas.com/support/en_US/article.000102237

Let me know if you need more help.

--Virgil

View solution in original post

@VirgilDobos It worked, thank you!

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tiago.toledo@h9e.com.br
www.h9e.com.br - www.ventobravo.com