cancel
Showing results for 
Search instead for 
Did you mean: 

Outlook security patch KB4011178 breaks Enterprise Vault

nzdude
Level 3

On at least Windows 1607 and 1703 (64-bit), when we applied KB4011178 to Outlook 2013 (32-bit) with a previously working Veritas Enterprise Vault add-in (including the latest version), the search vault button now does nothing at all. 

I have tested both 12.1.0.1424 and 12.2.1.1485 and both are broken.

Uninstalling KB4011178 restores the functionality.  As this is a security update, we need to roll out this patch.  Logging a support ticket now, but thought I'd pop this here so others can see.

 

 

10 REPLIES 10

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

You might want to have a look at https://www.veritas.com/support/en_US/article.000127958

Perhaps the registrykeys mentioned there can resolve the issue for you.

Regards. Gertjan

BMGdV
Level 1

In Outlook 2016 the Patch KB4011162 breaks EV.

That was a different issue from last month, where open a vaulted email didn't retrieve the contents.  The workaround was to add the registry keys, but since then 12.2.1 has come out to resolve this without the workaround.

nzdude
Level 3

Found this:

https://social.technet.microsoft.com/Forums/office/en-US/5bdfb74a-1799-480d-a8b1-7256e04c6d0a/outloo...

Lots of add-ins are having issues.  I am now able to work around the issue by adding the following registry key on my PC, and will put this in GPO later for broader deployment:

Outlook 2013:

[HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\15.0\Outlook\Security]
"EnableRoamingFolderHomepages"=dword:00000001

 

Outlook 2016:

[HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Outlook\Security]
"EnableRoamingFolderHomepages"=dword:00000001

Marcde
Moderator
Moderator
Partner    VIP    Accredited

There is a technote available:

 

Enterprise Vault Search (EVS) button no longer works in Microsoft Outlook after installing Microsoft Security patches KB4011178, KB4011162, or KB4011196

https://www.veritas.com/support/en_US/article.000128053

 

thank you for the information regarding a possible workaround.

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

I couldnt' find the policy to set that key (even after searching the ADMX & ADML files), so I set this via GPPrefs, dropping out "Policies" from the path, as Group Policy didn't like that:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"EnableRoamingFolderHomepages"=dword:00000001

If anyone knows the exact policy to set, and where it is, I'd appreciate it.

plaudone1
Level 6
Employee

Hi, 
The article has been updated with the verified workaround. 000128053

Regards,

Patrick 

Are there any plans to release a permanent fix for the add-in? Our Security Analyst probably isn't going to allow me to roll out the registry change.

From MS:

If your home page is not associated with a default folder, or you want to choose to lower the security protection against malicious web pages, you can set this registry key to re-enable the original folder tab and rendering behavior:

Hi,

This is currently being targeted for the next update to EV 12.2.2 which is due out early 2018.  

Until then the workaround to manually update the registry per Microsoft recommendation would be required.  

Regards, 

Patrick 

Ok, thank you.