PST Migration Error "CMigrator/PI/e"

[xcraft]

Hello Everyone,

I have tried to migrate 3 * 1.5GB PST files in the same time. However, it has error message from the event log. I have searched from the Symantec/Google but no clue on it.

Do anyone know what's meaning of the "CMigrator/PI/e"?

EV Version: EV 8.0 SP3

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6469
Date:  1/15/2010
Time:  9:04:44 PM
User:  N/A
Computer: EVServer
Description:
An exception has occurred.
 [Internal reference CMigrator/PI/e]

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
 

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6742
Date:  1/16/2010
Time:  3:44:21 PM
User:  N/A
Computer: EVServer
Description:
PST Migration Report
 
Migration status: Incomplete

Processing aborted due to an unrecoverable error.
 
PST file: \\Computer01\C$\psttemp\PSTFile.pst (Copy: H:\PST-TEMP\Copy2229.pst)
Archive Name: PSTFile.pst
Vault Id: 1455166C962E26F438D2698AC3CD662BA1110000eve01
RetentionCategory: Default Retention Category 

 
Number of folders processed: 0
Number of items archived: 2636
Total size of items archived: 144437 KB
 
Number of items unable to be archived: 0
Number of items not eligible for archiving: 741
 
Number of items moved to mailbox: 0
 
Elapsed Migration Time: 0:14:33 (hours:minutes:seconds)
 
Migration Rate: 581.66 MB/Hour

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


Thanks,
XCraft

[Michael_Bilsbor]

Hi,

What service pack are you running?

[xcraft]

Hi EV Director,

Actually, we installed the new EV (8.0.3) to our system.

Meanwhile, when I migrate the failed job again, the same error wrote to the event log....

Xcraft

[Rob_Wilcox1]

Essentially you have received an error, which we can't/didn't handle, when processing an item in the PST.  The best advice would be :-

a) Try to grab the original/source PST
b) Dtrace migratorserver (and possibly storagearchive)
c) Open a call with Symantec Support

Hope that helps,

[xcraft]

I used dtrace to monitor the process, it seems this is the problem from calendar items.

Anyway, I will try to disable the calendar items and see what's going on.

1871 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:L  DelAttachFromMsgAndAppendList - Processing Calendar Item (point 1)

1872 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:L  DelAttachFromMsgAndAppendList - Building attachment list sizes

1873 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:L  DelAttachFromMsgAndAppendList - Building HTML and RTF Body of attachment list

1874 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:L  DelAttachFromMsgAndAppendList - Getting Attachment Table (Point 2)

1875 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:L  DelAttachFromMsgAndAppendList - Constructing Links for attachments (Calendar Item)

1876 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:M  DelAttachFromMsgAndAppendList (Exit) |Exception occurred.  [0x80020009] |

1877 22:26:33.345        [7388]        (MigratorServer)   <648>          EV:M  HRXEX fn trace :|Source     : ..\..\Agents\AgentsCommon\AgentsFunctions.cpp (DelAttachFromMsgAndAppendList) [lines {2400,2494,2498,2523,2553,2560,2572}] built Nov  2 19:37:39 2009|Description: Unexpected fn exit path.

1878 22:26:33.361        [7388]        (MigratorServer)   <648>          EV:M  CMigrator::DeleteBodyOfShortcut2 (Exit) |Exception occurred.  [0x80020009] |

1879 22:26:33.361        [7388]        (MigratorServer)   <648>          EV:M  CMigrator::MakeShortcut (Exit) |Exception occurred.  [0x80020009] |

1880 22:26:33.361        [7388]        (MigratorServer)   <648>          EV:L  CSavesetPersist::ResetStorage LB: 0x64223f8 Stg(LB): 0x1d0e20 Stg(doc): 0 File: (null)

1881 22:26:33.361        [7388]        (MigratorServer)   <648>          EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/PI/e] |

[Rob_Wilcox1]

 xcraft..  have you been able to find the particular calendar item?  Does it contain a blank/duff attachment?

[xcraft]

At this time, I cannot find the exact items which are not able to archived by EV.

Anyway, I have raised this problem to symantec support engineer. I will update this thread once I have solution from Symantec Engineer

Xcrafft

[viktor_schopf]

Hello xcraft,

could the Symantec Support find a solution for your problem?

regards,
Viktor

[xcraft]

Hello Viktor,

Support said this is a issue in EV and will include the fix in 8.0 SP4

After the investigation, if we configure the shortcut content from "Message Body" to "Custom". The problem will be fixed immediately. However, the custom option will make shortcut to pain text.

For my workaround, I will still keep "Message Body" as the shortcut content policy and will not archive the calendar items (Including IPM.schedule*) in the PST migration policy. After all items moved to the user mailbox, the mailbox policy will archive them immediately.

Thanks,
Xcraft

[Rob_Wilcox1]

Just to clarify that this is not officially accepted in to EV 8 SP 4.  In fact the escalation that I sent to Engineering requested a fix in a future service pack (which essentially would be 8 SP 5, or 9 SP 1).

In addition the issue is :-

Calendar items with attachments
PST Import policy setting the shortcut need to "full message body".  

If you do as xcraft suggested and import the PST without IPM.Appointments selected as a message class, then regular items in a PST will get migrated, and non-eligible items (eg calendar items, with attachments!) will get moved to the mailbox, provided you have opted to create shortcuts in the mailbox for the migrated items.  The archiving task will then pick those items up on it's next pass, and archive them.  Also if you change your PST Import shortcut policy to be "custom", and say use the first 200 chars of the message, then you don't get the problem.

Hope that helps, 

[viktor_schopf]

Hello,

OK, maybe the shortcut option is the issue of our customer. I will have a look at it.

Thank you!

kind regards,
Viktor

[Rob_Wilcox1]

Viktor, it's definitely (in my opinion) a better route to take.

[bdixonShuffle]

Thanks for this post - I know it's a little late, but after upgrading to 8.0.3 we have experienced so so so many issues with PST imports.. after disabling the IPM.Appointments option, we import with no issues.

Thank you!!

[Rob_Wilcox1]

Were all the issues reported to Support and worked on?

[Ameen]

Hello,

Xcraft's work arround works for me.

Thanks for that.

Regards,
Ameen. 

[AndrewB]

can you highlight some of the issues you experienced? did support suggest upgrading to sp4 to address any of the issues you had?