cancel
Showing results for 
Search instead for 
Did you mean: 

PST import and export error

Wilson_H
Level 4

Hi, I’m trying to import PST to a vault, failed with critical error.

Below is the error message.

Log Name:      Symantec Enterprise Vault

Source:        Enterprise Vault

Date:          3/28/2012 3:44:52 PM

Event ID:      6742

Task Category: Migrator Server

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      EVserver

Description:

PST Migration Report

Migration status: Incomplete

Processing aborted due to an unrecoverable error.

PST file: G:\ Export_0002.pst

Archive Name: User

Vault Id: 1AAC906B3D54F62468196813754ED066B1110000EVserver

RetentionCategory: Business

Exchange Server\Mailbox: MBX\User

Number of folders processed: 0

Number of items archived: 0

Total size of items archived: 0 KB

 

Number of items unable to be archived: 0

 

Number of items moved to mailbox: 0

Number of legacy mailbox shortcuts repaired: 0

 

Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

MarkBarefoot
Level 6
Employee

Check the users mailbox isn't full. [0x8004060C] is usually an issue when a mailbox (or pst file) hits its limit.

View solution in original post

11 REPLIES 11

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

How are you trying to import the pst?  If EVPM make sure the System Mailbox in the EVPM script is right one for the Exchange server that the user mailbox.

If not, please grab a dtrace of MigratorServer, also what version of EV?

Wilson_H
Level 4

i had tried to import to another vault.

but failed too. i checked the pst is in unicode format.

 

 

PST Migration Report

 

Migration status: Incomplete

Processing aborted due to an unrecoverable error.

 

PST file: G:user.pst

Archive Name: user2

Vault Id: 1B5E204F8F925C344974BE0D4E8B27CF61110000evserver

RetentionCategory: Business

Exchange Server\Mailbox: mbx\user2

 

Number of folders processed: 0

Number of items archived: 0

Total size of items archived: 0 KB

 

Number of items unable to be archived: 0

 

Number of items moved to mailbox: 0

 

Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)

 

Migration Rate: 0.00 MB/Hour

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6742

Wilson_H
Level 4

ev version 9.0.3

exchange 2007

outlook 2007

 

I am exporting the existing vault and recreate new vault to recreate working shortcut for the user.

one of the pst failed out of three.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You are using the PST Import Wizard?  Could you grab the dtrace of MigratorServer and attach it here?

Wilson_H
Level 4

572491 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has started

572492 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder calling HrMAPIOpenFolderExKVSPstMig

572493 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvs - Looking for folder [Inbox]

572494 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvsPstMig - Folder Inbox exists, opening to look for next folder

572495 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder getting filter value object

572496 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder creating hidden message

572497 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Returned from CreateHiddenMessage() where ArchiveId: 17769725837A37C4DAF09E7933DEC8ABA1110000dwseavault and ArchiveFolderId: 1A87DF3D783B7744AA31CBBC81376D48A1110000dwseavault with [0x8004060C]|

572498 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Error [0x8004060C]

572499 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has quit

572500 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::SetArchiveFolderVault} (Exit) Status: [Exception occurred. (0x80020009)]

572501 15:43:10.832 [7540] (MigratorServer) <3896> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/SAFV/ce] |

572502 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::ProcessItem} (Exit) Status: [Catastrophic failure (0x8000ffff)]

WiTSend
Level 6
Partner

I would recommend looking at the following article.  It appear that the process is failing when trying to write to the mailbox.

 

http://www.symantec.com/docs/TECH48540

MarkBarefoot
Level 6
Employee

Check the users mailbox isn't full. [0x8004060C] is usually an issue when a mailbox (or pst file) hits its limit.

Wilson_H
Level 4

hi, witsend, the technote is not applicable to the EV version.

my EV version is 9.0.3

Wilson_H
Level 4

hi GPKguy, the mailbox size is 8GB in exchange.

The PST size is 19GB, i believe the PST size limit for outlook 2007 is 20Gb.

am i correct?

Wilson_H
Level 4

hi all, thanks you very much for the support.

i manage to find the solution.

The PST size must not be more then 15GB.

MarkBarefoot
Level 6
Employee

http://support.microsoft.com/kb/832925 looks like the warning kicked in for you:

Outlook 2007 and Outlook 2003

Collapse this tableExpand this table
 
Name Type Valid Data Range Default
MaxLargeFileSize REG_DWORD 0x00000001 – 0x0000C800 0x00005000 20,480 (20 GB)
WarnLargeFileSize REG_DWORD 0x00000000 – 0x0000BE00 0x00004C00 19,456 (19 GB)

 

Glad my post helped you out :D