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PST ingestion

markr1963-2
Level 3
Partner

Hi

I have a customer that is using client side PST ingestion that seems to work except for a lack of shortcuts and folders in Outlook despite the PST policy having those options selected.  I have been asked how to have these shortcuts and folders appear for a PST file that has already been ingested. Is this possible? Assuming shortcuts and folders appear correctly for newly ingested PSTs what would happen if the problem PST was reingested?

TIA

Mark

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Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

If you re-ingest the pst it would create duplicates.

If you need shortcuts you would have to use the Archive Export Wizard and restore the mail under the PST root folder, set the registry key IgnoreEVDates to 3 and re-archive the mailbox.  Depending how large the mailbox is you might have to increase the Exchange Quota.

See:

How to re-create Enterprise Vault shortcuts that have been deleted in a mailbox, or were not created because of PST Migration or Mailbox Archiving Policy settings.
Article:TECH49033     |     Created: 2006-01-15     |     Updated: 2014-08-05     |     Article URL http://www.symantec.com/docs/TECH49033

 

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2 REPLIES 2

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

If you re-ingest the pst it would create duplicates.

If you need shortcuts you would have to use the Archive Export Wizard and restore the mail under the PST root folder, set the registry key IgnoreEVDates to 3 and re-archive the mailbox.  Depending how large the mailbox is you might have to increase the Exchange Quota.

See:

How to re-create Enterprise Vault shortcuts that have been deleted in a mailbox, or were not created because of PST Migration or Mailbox Archiving Policy settings.
Article:TECH49033     |     Created: 2006-01-15     |     Updated: 2014-08-05     |     Article URL http://www.symantec.com/docs/TECH49033

 

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markr1963-2
Level 3
Partner

Tony

Thanks for your speedy reply!

Mark