01-10-2011 06:18 AM
All,
Environment is Windows 7 with Outlook 2010 and VC\VV in use.
Followed the standard directions for PSTDIsableGrowAllowAutenticodeOverrides as found here: http://www.symantec.com/business/support/index?page=content&id=HOWTO37645&actp=search&viewlocale=en_US&searchid=1294319843643
Inconsistent results are being observed. All desktops are standard images. I am able to successfully drag/drop, etc to VC and cannot add to normal PST as expected.
Another user with duplicate settings cannot perform any vault functions including drap/drop, sync, etc. Are there any other regkeys that could be involved?
When PSTDisableGrow is set to 0 both machines perform as expected.
I have looked at both systems and can find no major differences. Same Win 7, Same Outlook and same EV build (EV 9.0.1.1073)
Regards
Joe
01-10-2011 06:37 AM
Could you post client traces of a machine failing?
01-10-2011 08:48 AM
As Marvin said..
01-10-2011 10:15 AM
From another thread :
[HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\outlook\pst]
"PSTDisableGrowAllowAuthenticodeOverrides "=dword:00000001
"PSTDisableGrow"=dword:00000001
There is a space that you've got in the name of the key... remove that, and it works :)
01-12-2011 02:18 AM
Do you need any more help with this issue?
03-14-2011 02:02 PM
Rob,
I am experiencing the same issue. I have created the keys described in article HOWTO37645 with no success. I have confirmed that removing the PSTDisableGrow reg key allows the client to retrieve archived items correctly.
03-14-2011 02:09 PM
dmoy, please describe / list the locations of :-
PSTDisableGrow
PSTDisableGrowAllowAuthenticodeOverrides
I imagine you have them in the place indicated by Microsoft?
They however need both to be in this location :
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\PST
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\PST
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\PST
(Depending on your Outlook version)
It's described in my blog :
https://www-secure.symantec.com/connect/blogs/pstdisablegrow-and-enterprise-vault-outlook-addin-901
03-14-2011 02:26 PM
Rob,
The pstdisablegrow key is in HKCU\Software\Microsoft\Office\14.0\Outlook\PST. Our workstations are on Win7 x64 with 32-bit Office 2010 for compatibility reasons.
The PSTDisableGrowAllowAuthenticodeOverrides key is in the same folder as well as in HKCU\Sofware\Policies\Microsoft\Office\14.0\Outlook\PST.
Thanks.
03-14-2011 02:31 PM
So, as I mentioned in the blog...
a/ remove PSTDisableGrow from HKCU\Software\Microsoft\Office\14.0\Outlook\PST
b/ add PSTDisableGrow to HKCU\Sofware\Policies\Microsoft\Office\14.0\Outlook\PST
c/ restart Outlook to pick up the changes
If that doesn't work please post a client log with full logging enabled.
03-14-2011 02:34 PM
Rob,
Just saw this in your blog, sorry about that oversight. I wish there were an easier way to get this working...
Looks like I will have to figure out how to get rid of all the HKCU keys that were created during our firm-wide upgrade and have the policy applied instead.
Thanks you.