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Pending item moved - does not "vault"

AlvinStanders
Level 2

Hi

I have looked for tech note for an "official" confirmation of this scenario but cannot find one.  The behaviour displayed is - we beleive - entirely normal - but I have to give an official report to our client - so was hoping for someone from Symantec to possibly give me a brief paragraph on this.

Users set a mail to Pending in the Inbox, they then move the item to another folder and the pending icon remains as pending.  All other archiving functionality of the mailbox is fine - so we have gone back to the user after some testing to re-educate them on how to perform the required action - ie move the item first and then archive it.

Unfortuantely - this has not been very well accepted - so am looking for an official Symantec response I can pass them.  Could someone quickly jot me a response I can go to them with??

It would be hugely appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified
Also the word is in the pendi g item itself, it WARNS you not to move the item, couldnt be any more clear or official than that!
https://www.linkedin.com/in/alex-allen-turl-07370146

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5 REPLIES 5

LCT
Level 6
Accredited Certified

I think you need to log a case with Symantec in order to get the "official" words from Symantec, also you will have a case number so that you can present it to your customer.

Being an ex-Symantec EV engineer this is probably the most suitable way to resolve this.

Hope this helps.

LCT
Level 6
Accredited Certified

Just found this...it may be related to your issue...depending on what version of EV you are running.

https://www-secure.symantec.com/connect/forums/moving-shortcuts-outlook

JesusWept3
Level 6
Partner Accredited Certified
Also the word is in the pendi g item itself, it WARNS you not to move the item, couldnt be any more clear or official than that!
https://www.linkedin.com/in/alex-allen-turl-07370146

AlvinStanders
Level 2

Thanks for the comments all - I certainly understand this - but in user land - not always quite so easy!

MarkBarefoot
Level 6
Employee

As JW2 said, this does state this in the Pending form text. We are changing this text slightly in the next scheduled release (9SP3) to give a little more info - nothing much but just some more clarity.